Metsä Group
Sales & Customer Service Advisor
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About Metsä Group
Metsä Wood Metsä Group is a successful forest industry group with roots in the Finnish forest - Our parent company is a cooperative of over 90,000 forest owners. The products of Metsä Wood, Metsä Group’s wood products business, include Kerto® LVL, birch and spruce plywood and further processed sawn timber. Our products made of northern wood store carbon, and play an important role in combating climate change. We welcome people from diverse backgrounds and different stages of life. Metsä has space and opportunities for many kinds of talent, regardless of age, gender, ethnic background, sexual orientation, disability or other characteristics – Metsä is for all. Read more: metsagroup.com/metsaforall.
Position: Sales & Customer Service Advisor
We are looking for a self-motivated and enthusiastic Sales & Customer Service Advisor to join our team in Boston, Lincolnshire.
Responsibilities
- Working in partnership to create joint growth plans through product, market reviews, new ideas and initiatives.
- Monitoring and analysing sales of key product groups and following them up with proactive suggestions to the team initially.
- Utilising Metsä Wood tools and reporting to analyse and make responsible commercial decisions.
- Effective use of CRM Review reports received 2 hourly/daily and action where applicable.
- Make pro-active calls in order to hit target e.g. cold calls, load builds, discuss historical orders.
- Participating in bespoke training courses.
- Liaise with Internal departments regarding stock availability, route planners, delivery and communicating results back to the customer.
- Communicate special offers/promotions to customers.
- Build and maintain internal relationships with Account Managers.
- Dealing with all incoming calls & queries.
- Order Input.
- Investigating common/recurring issues and logging them so they can be monitored and improved upon.
- Receiving and processing/investigating customer complaints through to resolution.
Requirements
- Good communicator at all levels within a business.
- Ability to inspire.
- IT skills.
- Problem-solving skills.
- Decision making ability.
- Organisational skills.
- Ability to prioritise.
- Attention to detail.
- Ability to analyse data.
- Aptitude for learning.
- Target driven mentality.
- Customer Service experience (1-2 years minimum).
- Numerate with good data analysis skills.
- Competent with Microsoft Office.
- Flexible to meet needs of the business.
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Benefits
- Core hours: 37.5 hours per week.
- Career in the new era at Metsä Group.
- An international growth business – build a successful career in renewable products.
- The forest industry is a prime example of the bioeconomy and circular economy, and shows the way to the future.
- Megatrends such as urbanisation and rising living standards are driving Metsä Group’s business and the shift to renewable fossil free raw materials and products.
- With us, you’ll have a front seat view of the market – developing the business with a long-term perspective with our international partners and customers.
- Metsä Group has a responsible corporate culture that creates a safe working environment for all of us.
- We value good leadership and support for personal career development.
- We encourage you to display your competence and will provide you with opportunities to use it.
- We offer our employees a wide range of fringe benefits, including comprehensive occupational health care, and extensive training and development opportunities.
- To support wellbeing at work, we encourage our employees to take advantage of culture and bicycle benefits.
- In addition, we also offer:
- A company that understands the importance of a work-life balance.
- 25 days holiday plus bank holidays with various service-related increments.
- Training, mentoring and coaching tailored to each individual’s development needs.
- Membership of the Me @ Metsa reward platform providing access to discounts and offers from 100’s of popular retailers.
- Employee Assistance Programme, providing free and confidential support 24/7 including financial, legal and wellbeing support.
- Cycle to work scheme.
- Free on-site parking.
Anonymous Recruitment
This is an anonymous recruitment process. The gender and date of birth of the applicant are not asked for on the application form. Personal details such as name, mother tongue, time of studies, name of educational institution and contact details are hidden until the interview stage. Attachments (such as CVs) are also hidden. Recruiters have access to the contact details of those invited for interview once the applicant has been selected for interview. Our system will guide you through the application process. The questions on the application form will help you present your skills and experience anonymously. Answer all questions carefully. If you’re invited for interview, your CV will be displayed to the recruiters to support the interview.
Get help with your application
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Read more and watch the video on anonymous recruitment. https://www.metsagroup.com/careers/work-with-us/anonymous-recruitment/
Contact Us
Because the application process is anonymous, we don’t record any information about people who contact us. So don’t hesitate to call us if you have any questions about the position or the recruitment process itself. For more information about the position, please contact Nadine Baldwin on 07814 077470 between 08.30am and 5.00pm.
What Happens Next?
Click on the link above to apply. Note that attachments won’t be visible in anonymous recruitment until the interview stage, so it’s important to fill in the application form carefully. Please send your application as soon as possible, as we’ll already start processing applications during the application period. Please include your CV and salary request. You’ll receive a confirmation message the next morning after your application has been received. We wish you the best of luck!
Career in the New Era
Metsä Group Career in the new era means regenerative work – we want to pass on a healthier planet to future generations. As a major player, Metsä Group enables change. We need to challenge our thinking, learn new things and work together with an open mind. Regenerative forestry and sustainable business create a range of opportunities for professionals of various fields. With us, everyone can be just the way they are. Everyone is given opportunities and space to grow, develop and flourish in their career.
Enter a new era in your career, welcome to Metsä Group!
Anonymous recruitment is Metsä Group's main recruitment method. Whether the application is anonymous is indicated in the job advertisement. See in the video what Viivi, Matti, Claudia and Pekka tell about their work at Metsä Group.
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