Wren Kitchens
Sales Designer
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Company Description
Wren Kitchens is the UK’s No.1 kitchen and bedroom retailer, designing and manufacturing thousands of spaces every year for homes across the country. With over 35 years of experience and more than 120 showrooms, Wren continues to grow, investing in innovative design technology and industry-leading customer service. All kitchens and bedrooms are produced in Wren’s state-of-the-art UK manufacturing facilities, ensuring strong control over quality, value, and delivery. The company is committed to making exceptional design accessible through award-winning service, flexible finance options, and a seamless end-to-end customer journey. Wren focuses on creating practical, personalized spaces that fit diverse homes, tastes, and budgets, truly “Made for Living.”
Role Description
The Sales Designer role at Wren Kitchens in Newtownabbey is a full-time, on-site position focused on guiding customers through the full kitchen and bedroom design and sales journey. Day-to-day responsibilities include:
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- Welcoming customers to the showroom
- Understanding their needs and lifestyle
- Using design tools to create tailored layouts, color schemes, and product selections
- Presenting design concepts
- Explaining product features and pricing
- Supporting customers with finance options and ordering processes
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The role involves:
- Managing customer appointments
- Following up on leads
- Maintaining accurate records in internal systems
- Collaborating with colleagues to ensure an efficient and positive showroom experience
Sales Designers are expected to deliver excellent customer service, meet sales targets ethically, and uphold Wren’s standards of design quality and professionalism.
Qualifications
- Strong Communication skills to listen actively, explain design concepts clearly, and liaise effectively with customers and colleagues.
- Proven Customer Service skills, with a focus on building trust, handling inquiries professionally, and ensuring a smooth end-to-end experience.
- Interior Design and Kitchen & Bath Design skills to create functional, aesthetically pleasing layouts tailored to different tastes and budgets.
- Sales skills, including consultative selling, handling objections, and working towards sales targets in an ethical and customer-centered manner.
- Ability to use or learn digital design software and showroom technology confidently.
- Attention to detail and strong organizational skills for managing appointments, quotations, and customer documentation.
- Comfort working in a fast-paced retail environment, including weekends and peak trading periods.
- Previous experience in retail, design, or sales is beneficial; relevant qualifications in design or a related field are an advantage.
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