Inbound Lead Management

• Respond to inbound leads from marketing campaigns, content downloads, event registrations, and website enquiries within agreed SLAs — assessing fit and intent rapidly and advancing qualified prospects through to AE handover
• Partner with the marketing team on EMEA campaign follow-up — ensuring that leads generated from webinars, events, and digital campaigns are worked promptly and effectively, and providing feedback on lead quality and regional relevance to improve targeting

Account Executive Collaboration

• Work closely with assigned EMEA Account Executives to align prospecting activity to territory priorities — understanding each AE's target account list, preferred verticals, and current pipeline gaps, and focusing outbound effort accordingly
• Prepare and deliver clear, structured meeting briefs for AEs prior to each booked discovery call — summarising the prospect's role, company context, key business challenges, and the conversation that led to the meeting
• Participate in joint account planning sessions with AEs — contributing outbound intelligence, contact mapping, and engagement history to inform EMEA territory strategy

Omilia Platform and Market Knowledge

• Develop and maintain a working knowledge of Omilia's product portfolio — OCP, miniApps, Pathfinder, CoPilot, TalkGuard, and OptimizeIQ — sufficient to hold an intelligent first conversation with a senior prospect, articulate Omilia's key differentiators, and connect platform capabilities to common contact centre pain points across EMEA verticals
• Maintain awareness of GDPR and the EU AI Act as they relate to enterprise AI and contact centre deployments — sufficient to address basic compliance questions in initial prospect conversations and position Omilia credibly in the European regulatory context
• Stay current with Omilia's EMEA target verticals, competitive landscape, and key industry trends — ensuring that outreach messaging reflects current market context and positions Omilia credibly against incumbent CCaaS and IVR vendors active in European markets

Reporting and Process

• Maintain Salesforce as the system of record for all prospecting activity — logging calls, emails, LinkedIn touches, meetings booked, and pipeline progression accurately and consistently
• Track and report on personal KPIs — including outreach volume, connection rates, meeting booking rates, and pipeline contribution — and use this data to continuously refine messaging, sequencing, and targeting across EMEA markets
• Participate in regular pipeline reviews and coaching sessions with the Sales Director — sharing what is working, identifying regional blockers, and incorporating feedback to improve performance
• Occasionally travel within EMEA to support trade shows, industry events, and internal sales team meetings — up to 10% of the time

Requirements

Required:

• 1-3 years of experience in a sales development, business development, or outbound prospecting role — preferably within enterprise SaaS, CCaaS, conversational AI, or B2B technology
• Demonstrated track record of meeting or exceeding outbound prospecting and meeting-booking targets in a structured SDR or BDR environment
• Proficiency with outbound sales tools — including Salesforce CRM, LinkedIn Sales Navigator, and sales engagement platforms (e.g., Outreach, Salesloft, Apollo)
• Strong written and verbal communication skills in English — able to craft personalised, compelling cold outreach and hold confident discovery conversations with senior CX, IT, and operations decision-makers across EMEA markets
• Awareness of and sensitivity to the distinct business cultures, procurement norms, and communication styles across key EMEA markets — and the ability to adapt outreach tone and approach accordingly
• Organised and self-directed work style — able to manage a high volume of outbound activity across multiple accounts and geographies without losing attention to quality or personalisation
• Genuine curiosity about enterprise technology, contact centre automation, and conversational AI — and the motivation to develop deep product and market knowledge over time
• Coachable and growth-oriented — open to feedback, willing to iterate on messaging and approach, and committed to continuous improvement
• Bachelor's degree in Business, Communications, Marketing, or a related discipline

Nice to have:

• Fluency in one or more European languages (German, French, Spanish, Italian, Dutch) — directly relevant for outreach into non-English-speaking EMEA markets
• Prior exposure to contact centre technology, CCaaS, IVR, or conversational AI — either through sales experience or personal interest
• Familiarity with Omilia's platform or competing platforms (Genesys, Avaya, Nuance/Microsoft, Google CCAI, Amazon Connect)
• Experience prospecting into large enterprise accounts across EMEA financial services, insurance, telecommunications, or utilities verticals

Omilia Note

• Contribute actively and effectively as an integrated team member
• Act as an Omilia ambassador in all interactions

Benefits

• Fixed compensation;
• Long-term employment with the working days vacation;
• Development in professional growth (courses, training, etc);
• Being part of successful cutting-edge technology products that are making a global impact in the service industry;
• Proficient and fun-to-work-with colleagues;
• Apple gear

Omilia is proud to be an equal opportunity employer and is dedicated to fostering a diverse and inclusive workplace. We believe that embracing diversity in all its forms enriches our workplace and drives our collective success. We are committed to creating an environment where everyone feels welcomed, valued, and empowered to contribute their unique perspectives without regard to factors such as race, color, religion, gender, gender identity or expression, sexual orientation, national origin, heredity, disability, age, or veteran status. All eligible candidates will be given consideration for employment.