Sales & Driver Apprentice

The candidate will work on the trade counter serving customers, and they will also help out with deliveries to customers using the company vehicle.

Requirements

• A driving licence is essential for this role.
• Must be over 21
• GCSE in: English (grade 4-9)
• GCSE in: Maths (grade 4-9)

Responsibilities

• Managing stock in and out
• Picking and packing customer orders
• Liaising with customers on the trade counter
• Store transfers & stock control
• Completing the sales paperwork in the office
• Raising quotations
• Taking payments
• Sales calls to customers/suppliers
• Processing orders on the computer system
• Answering customer enquiries
• Deliveries to customers - in companies, Luton Tail Lift van
• Communicating confidently to internal and external customers about the company and how it operates
• Identifying and communicating with the relevant person if a threat or risk to the business is identified
• Using appropriate techniques and forms of communication to put customers at ease and gain their trust.
• Delivering customer service that exceeds customer expectations
• Identifying customer requirements and referring them onwards in an appropriate manner
• Assisting customers in exploring product ranges and alternative and complementary products and services, based on the fundamental underpinning product knowledge
• Identifying the customers’ requirements, matching them to the trade supplier’s products and services
• Delivering accurate product information, to enable the customer to make a decision on products and services and know how to access the detailed technical specification of a product when required.
• Securing a trade sale using appropriate selling techniques, both face to face and on the telephone, and methods to complete the transaction.
• Applying basic merchandising techniques used within the business.
• Applying the key principles of selling in a trade supplier environment, using a variety of methods, which may include unique selling points, upselling, and link selling to secure and complete sales transactions.
• Communicating with customers using various methods and systems appropriate to the situation
• Applying the key principles of administration and working practices to accurately prepare, store, communicate and process businesses documentation.
• Processing information, to the key standards of data protection, security and intellectual property rights.
• Processing and recording the receipt, storage, assembly and despatch of goods.
• Receiving stock, despatching customer orders and processing returns in line with company processes.
• Loading /unloading of supplier and contractor vehicles
• Using technology appropriately and efficiently in line with business policy, e.g. PoS (point of sale) machines, PCs
• Demonstrating the use of various technologies, e.g. bespoke/in house or off the shelf software packages to others.
• Complying with legal requirements to minimise risk and build customer confidence.
• Minimising disruption to the business and maintaining the safety and security of people at all time
• Taking appropriate action if a breach of H&S regulations is identified.
• Building two-way trust and contribute to working within a team
• Collaborating with colleagues to resolve problems.
• Managing personal performance by completing tasks to agreed standards and timescales and by taking action to resolve problems and communicating issues beyond own level of competence.
• Demonstrating effective time management through planning and prioritising own workload.
• Identifying own strengths, weaknesses and development needs.