AlphaSense
Sales Enablement Lead (Customer & Product Support)
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About AlphaSense
The world’s most sophisticated companies rely on AlphaSense to remove uncertainty from decision-making. With market intelligence and search built on proven AI, AlphaSense delivers insights that matter from content you can trust. Our universe of public and private content includes equity research, company filings, event transcripts, expert calls, news, trade journals, and clients’ own research content.
The acquisition of Tegus by AlphaSense in 2024 advances our shared mission to empower professionals to make smarter decisions through AI-driven market intelligence. Together, AlphaSense and Tegus will accelerate growth, innovation, and content expansion, with complementary product and content capabilities that enable users to unearth even more comprehensive insights from thousands of content sets. AlphaSense’s platform is trusted by over 6,000 enterprise customers, including a majority of the S&P 500. Founded in 2011, AlphaSense is headquartered in New York City with over 2,000 employees across the globe and offices in the U.S., U.K., Finland, India, Singapore, Canada, and Ireland. Come join us!
About The Team
The Sales Enablement team at AlphaSense is an integrated and dynamic team that works cross-functionally to drive results for the Revenue organization. We identify skill gaps, knowledge gaps, and opportunities for optimization to shape a scalable enablement strategy that improves overall efficiency and effectiveness of the revenue team. Our team is extremely passionate about continuous employee growth and helping others realize and reach their full potential while maximizing output across the organization.
About The Role
We’re seeking a Sales Enablement Lead (Customer & Product Support, Global) who believes that customer-facing teams should always know as much about the product as the market demands—and knows how to build the programs that get them there. This role has three distinct mandates:
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- Own the onboarding and continuous development of our Customer & Product Support teams globally. Build the product fluency they need to triage, troubleshoot, and resolve complex customer questions with confidence—encompassing technical products like APIs, Financial Data, and Connectors.
- Partner with our Product Enablement lead to ready the broader Revenue organization to speak to, demonstrate, and sell new releases—collaborating closely with PMM, Product, and Engineering to ensure readiness when new products ship.
- Own technical knowledge such as security, infosec, and integrations across the organization. Partner with Security teams, App Specialists, and Technical PMM to translate connector ecosystem/API requirements, compliance, and data security concepts into accessible enablement for revenue-facing reps.
Who You Are
- A technically curious problem-solver who translates complex products into practical enablement.
- A clear communicator able to simplify intricate technical concepts for varied audiences, including IT, security, and AI buyer personas.
- An organized program builder adept at designing onboarding paths, managing multiple training tracks, and refining programs based on feedback and performance metrics.
- A collaborative cross-functional partner who can manage multiple stakeholders and maintain momentum across workstreams.
- A confident facilitator who inspires new hires and develops tenured team members.
- A data-driven thinker focused on measuring impact and continuously improving performance.
- A coach and mentor who excels at fostering deep product expertise and troubleshooting skills in others.
What You’ll Do
- Design and own end-to-end onboarding and continuous training for the Support team, with a focus on product mechanics, integration, and troubleshooting scenarios.
- Define escalation paths, workflows, and troubleshooting best practices that empower improved client troubleshooting and implementations at scale.
- Partner with Product Enablement and cross-functional teams to translate new product releases into field-ready enablement—applying project management rigor to launch timelines.
- Lead security and infosec enablement company-wide, partnering with Security teams and Technical PMM to simplify policies, compliance, and data protections into practical training for revenue-facing reps.
- Collaborate with App Specialists and PMM to enhance connector and implementation knowledge, improving adoption and usage companywide.
- Build and maintain internal product knowledge bases, playbooks, and guides for revenue reps.
- Coach reps to apply technical knowledge to real-world customer situations, aiming to improve the support experience.
- Track knowledge through assessments and performance metrics, identify gaps, and iterate to reduce time-to-competency.
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Benefits (implied in mission (equal opportunity and anti-fraud commitment))
AlphaSense is an equal-opportunity employer. We are committed to an inclusive workplace that supports, inspires, and respects all individuals. Our policy prohibits discrimination or unfair hiring practices based on factors such as race, sex, age, disability, or other non-merit-based distinctions in all employment aspects.
In addition, AlphaSense is dedicated to providing reasonable accommodations to qualified employees with protected disabilities.
Fraud Protection
For your security, we highlight the following best practices:
AlphaSense never asks candidates to:
- Pay for job applications, equipment, or training.
- Submit sensitive personal information via unofficial channels.
All official communications come from an @alpha-sense.com email address.
If any suspicions arise regarding job authenticity, verify listings on AlphaSense’s Careers page or contact us to ensure transparency and trust.
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