Hedin Automotive
Sales Enquiry Advisor
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SALES ENQUIRY ADVISOR (PART-TIME)
Earn up to £19,848 OTE per annum!
WHY WORK FOR HEDIN AUTOMOTIVE BMW & MINI
Join Hedin Automotive as a Sales Enquiry Advisor and become the first point of contact for customers beginning their BMW or MINI journey. Based in our centralised contact call centre, you'll play a key role in delivering exceptional customer experience by managing enquiries across phone, email, live chat, online channels, and events. If you have a passion for customer service, enjoy building relationships, and want to develop your career with one of the world's leading automotive retailers, we'd love to hear from you!
BENEFITS
Hedin Automotive values our employees and invests in personal development and training. In addition, we offer a wide range of market-leading benefits to all our colleagues.
- 31 days of annual leave (including bank holidays) with long-service awards and enhanced holiday entitlement
- Discount schemes with popular retailers – helping you save more
- Employee Car Ownership Schemes – available for you and your family
- Employee Assistance Programme – 24/7 wellbeing support with access to health professionals
- Private healthcare access – prioritising your health and prosperity
- Pension scheme and life assurance – confidence in your future
- Referral bonus – earn when you refer a friend to join the team
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Why not take a moment to view all our benefits and see what our employees love about working at Hedin Automotive by visiting our Careers page.
THE MAIN DUTIES OF THE ROLE INCLUDE
- Answering inbound telephone calls and responding to email, live chat, online, and event-generated sales enquiries with professionalism and enthusiasm
- Engaging with customers to understand their lifestyle, preferences, and vehicle requirements, ensuring they are matched with the most suitable BMW or MINI.
- Responding to digital enquiries through the Carwow and CRM platforms within agreed service level targets
- Gathering and accurately recording customer information and enquiries within the DMS system.
- Work with the relevant manager to allocate enquiries to Sales Executives
- Connect customers with the appropriate sales executive
- Coordinate and schedule customer appointments, including test drives
- Stay up to date with our product BMW & MINI range, including new technologies and competitors, to confidently discuss our cars and services with customer
- Deliver exceptional customer service, ensuring customers’ expectations are exceeded
YOUR PROFILE
- Previous experience in a sales, customer service or call centre environment ideally advising on products.
- Excellent verbal and written communication skills with the ability to build rapport quickly
- Strong administration and IT skills with excellent attention to detail
- Well organised with the ability to manage multiple enquiries in a fast-paced environment
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SALARY AND HOURS
- Basic salary of £16,848 with a competitive OTE of £19,848 per annum
- Working hours: Monday, Tuesday and Friday with times variable ranging from 8.00am–5.00pm, 9.00am–6.00pm with unpaid hour for lunch (24 hours per week).
- Sundays (10.00am–4.00pm) and Bank Holidays worked on a rota basis, paid as additional hours or taken as time off in lieu.
- The role is office-based work environment.
ABOUT US
Hedin Automotive is a well-established BMW & MINI franchise with state-of-the-art centres across North London, East London, and Kent.
As part of Hedin Mobility Group—one of the world's leading private automotive retail and aftermarket services providers we are dedicated to excellence in everything we do. Whether in customer-facing roles or the workshop, our incredible teams are passionate about making Hedin Automotive a seamless, enjoyable place to do business. We strive to create great experiences through a team that genuinely cares about our customers.
Click apply today and take the first step towards a rewarding career in the automotive industry.
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