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Vehicle Sales Advisor
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You will be responsible for selling both new and used vehicles, including franchise and non-franchise stock, while delivering a first-class customer experience from initial enquiry to vehicle handover.
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Key Responsibilities
- Managing enquiries for new and used vehicles
- Responding promptly to online enquiries, live chat, SMS, and e-leads
- Introducing yourself, the business, and our vehicles using CitNOW video messaging
- Achieving and exceeding new and used car sales targets
- Selling add-on products including paint protection, warranties, and insurance products
- Confidently handling objections as part of the sales process
- Prospecting existing customer and service databases
- Maintaining 100% Customer Satisfaction Scores
- Ensuring high standards of showroom and vehicle presentation
- Completing all administration accurately and efficiently
- Adhering to FCA compliance and complaint handling processes
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
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