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About Tea Story
At Tea Story, we believe tea is more than a drink—it's a way to connect people, cultures, and everyday moments. We're building a community around quality tea experiences, and we're looking for people who are excited to be part of that journey.
Key Responsibilities
B2B Sales & Relationship Building
- Identify and approach potential business customers, including cafés, restaurants, offices, retailers, and community partners.
- Build and maintain relationships with existing clients and wholesale accounts.
- Conduct product introductions, tastings, and follow-up meetings.
- Prepare quotations and assist in managing customer enquiries and orders.
- Support the execution of partnership and corporate initiatives.
B2C & Tea Lounge Sales
- Deliver excellent customer service at the store.
- Recommend products and upsell where appropriate to maximise customer satisfaction and sales.
- Support daily front-of-house operations during busy periods.
- Build relationships with customers and encourage repeat visits.
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Online & Direct-to-Consumer (DTC) Sales
- Assist in driving sales through brand's online channels.
- Respond to customer enquiries from digital platforms.
- Support promotional campaigns and sales initiatives.
- Gather customer feedback and insights to improve the customer journey.
Product Launches & Events
- Support the launch of new products across stores, online, and wholesale channels.
- Assist with pop-ups, community events, and brand activations.
- Collect customer feedback and share insights with the wider team.
Business Growth
- Identify potential new sales opportunities and market trends.
- Maintain accurate records of leads, customer interactions, and sales activities.
- Work closely with the operations and marketing teams to achieve business objectives.
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What We're Looking For
- Previous experience in sales, retail, hospitality, customer service, or business development is preferred.
- Excellent communication and interpersonal skills.
- A positive, proactive, and customer-first attitude.
- Confidence in approaching and building relationships with new people.
- Strong organisational skills and attention to detail.
- Ability to work independently while being a supportive team player.
- Flexibility to support store operations, events, and occasional weekend activities when required.
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