The Citation Group
Sales Executive
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Inside Sales Executive
Location
Hybrid - 4 days in our Glasgow City Centre Office
Salary
£28k with UNCAPPED Commission and Quarterly bonus (Increasing salary to £30k after successful probation)
About Citation Group
Citation Group is one of the UK's leading providers of compliance, advisory, and business support services, helping over 110,000 businesses manage key areas including HR & Employment Law, Health & Safety, Fire Safety, ISO Certification, Cyber Security, Electrical Compliance, and eLearning solutions.
Over the past 30 years, Citation Group has grown into a market-leading organisation through a combination of organic growth and strategic acquisitions. The Group has completed multiple acquisitions in recent years and is backed by leading global private equity investors KKR, Hg Capital, and HarbourVest, supporting continued expansion and innovation.
Citation Group’s mission is to help businesses remain compliant, protected, and productive by delivering expert advice, technology, training, and consultancy services.
The Role
As an Inside Sales Executive, you will work within a high-volume telesales environment, engaging exclusively with existing Citation Group clients over the phone.
Your focus will be on identifying opportunities to upsell and cross-sell additional services from Citation Group’s portfolio. This is a phone-based, outbound sales role with a strong emphasis on conversation, objection handling, and closing deals rather than formal presentations.
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You will be responsible for managing your own pipeline, working to targets, and maximising revenue from an established client base.
Key Responsibilities
- Client Engagement (Telesales Focus)
- Speak with existing Citation Group clients via outbound and inbound calls.
- Identify business needs through structured sales conversations.
- Uncover opportunities for additional services and solutions.
- Relationship Building
- Build rapport quickly over the phone and develop trusted client relationships.
- Position Citation Group as a long-term partner for compliance and business support.
- Solution Selling
- Match client needs to relevant Citation Group services.
- Communicate value clearly and concisely in a phone-based environment.
- Focus on commercial outcomes rather than formal presentations.
- Objection Handling & Closing
- Handle objections confidently and in real time during calls.
- Close sales directly within the conversation where possible.
- Maximise conversion from each client interaction.
- Pipeline Management
- Manage all opportunities through CRM systems.
- Maintain accurate records of calls, outcomes, and forecasts.
- Prioritise high-value opportunities to drive performance.
- Products & Services
- You will sell a range of compliance and business support solutions, including:
- HR & Employment Law
- Health & Safety
- Fire Safety
- Electrical Compliance
- ISO Certification
- Cyber Security
- eLearning & Training Solutions
- You will sell a range of compliance and business support solutions, including:
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Candidate Profile
We are looking for someone with:
- Proven B2B telesales or phone-based sales experience.
- Strong ability to sell and close over the phone.
- Confident objection handling and negotiation skills.
- Target-driven mindset with a strong desire to earn commission.
- Ability to build rapport quickly without face-to-face interaction.
- Experience using CRM systems.
What's on Offer
- Competitive basic salary plus uncapped commission.
- 33 days annual leave (including bank holidays).
- Birthday day off.
- Health cash plan and wellbeing support.
- Ongoing training and development.
- High-performance, target-driven sales environment.
Why Join Citation Group?
Citation Group offers the opportunity to join a fast-growing, well-established organisation with a large existing client base and a broad portfolio of compliance services.
This is a pure telesales role focused on high-volume conversations, strong closing ability, and earning uncapped commission in a performance-driven environment. It is ideal for experienced sales professionals who thrive in phone-based selling and want to maximise earnings through activity and conversion.
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