CMO SUPERSTORES LTD
Sales Executive
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Contract Type: Permanent
Location: Plymouth
Salary: £13.40 per hour
Hours: Full-time, 67.5 hours per fortnight (on an alternating pattern of 37.5 hours per week and 30 hours the next week)
Join one of the biggest and most respected national eCommerce successes in our industry. CMO SUPERSTORES Ltd is an online supplier of building materials, sold across multiple eCommerce stores. Our mission is to provide customers with top-quality products and exceptional service to meet their needs. As an innovative and customer-centric company, we are committed to delivering excellent solutions to roofing professionals, contractors, and DIY enthusiasts alike. We are seeking five dynamic and results-driven Sales Executives to join our teams across our Drainage, Roofing, Doors, Insulation and Landscaping Superstores.
The ideal candidate will play a crucial role in driving sales and providing exceptional customer service by offering expert advice on our product range. The Sales Executive will be responsible for:
- Acting as first point of contact for the Company, dealing with routine and specialist product enquiries in a pleasant and helpful manner, communicating relevant information to colleagues or referring to others as appropriate.
- Ensuring timely effective creation and follow up of sales quotations.
- Up-selling products to customers, including key products and special offers.
- Liaising with suppliers, as required, to fulfil customer orders.
- Helping promote the company through a positive attitude while engaging with our customers, colleagues, and suppliers.
- Escalating product or customer issues to the Team Manager or Senior Advisor.
- Being reactive and well organized with demonstrable ability to prioritize and effectively complete multiple tasks.
- Entering detailed accurate notes into a database, including dates for follow up calls.
- Developing and retaining product knowledge by attending supplier training events.
- Working collaboratively by sharing ideas, knowledge, and resources.
- Undertaking any further relevant research, development, or training as required.
- Understanding, recording, and updating reasons for customer contact.
- Supporting other teams with tasks that may not be directly related to your day-to-day responsibilities and managing these within your workload.
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Requirements
- Previous sales experience
- Experience dealing with inbound sales calls.
- Good telephone manner.
- Friendly and tactful personality.
- Computer literate with a high standard of written and spoken English.
- Ability to absorb new information quickly.
- Problem-solving skills.
- Ability to work to targets.
- Team player with a ‘can do’ approach.
- Communicates effectively with others.
- Trustworthy and reliable time keeper.
Benefits
- Monthly team bonus based on target earnings.
- Extra day off every fortnight.
- Employee Assistance Programme.
- Cycle to work scheme.
- On-site parking.
- Company events.
- Competitive holiday allowance.
Salary: £13.39 - £13.40 GBP Per annum
CMO SUPERSTORES Ltd is an equal opportunities employer.
A note to all applicants – CMO SUPERSTORES Ltd is unable to offer sponsorship of any kind.
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