Aloft Hotels
Sales Executive (Proactive) - Aloft by Marriott London Excel
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Sales Executive (Proactive) - Aloft by Marriott London Excel
**Senior Central Reservationist - Event Specialties
Location: One Eastern Gateway, Royal Victoria Dock, London, E16 1FR Schedule: Full-time Position Type: Non-management
Job Code: 26061876
Job Summary
At Marriott’s Aloft Hotels, we’re seeking a dedicated and customer-focused Senior Central Reservationist (Event Specialties) to join our Sales & Marketing team.
LIKE Technology and Marriott International use industry-standard recruiting automation tools, and all applicants who meet the qualifications listed in this job posting will be considered for the role. Please note that organizational needs may dictate a preference for candidates with geographic or operational proximity.
Key Responsibilities:
- Act as the primary point of contact for guest inquiries, disputes, and service requests received by phone, voice mail, social media (e.g., @marriottreserve), or email.
- Use proven sales techniques to maximize revenue while ensuring guest loyalty by up-selling when appropriate to the customer’s needs.
- Determine and distribute complementaries (e.g., bonus Rewards® points, gift certificates, or show tickets) per company guidelines.
- Collect dreams (property/product desired, departure date, group size, and preferred room type).
- Manage requests for the redemption of Marriott Rewards® points.
- Take ownership of reservations, including incoming calls, changes, cancellations, and price enquiries, setting the standard for customer service excellence at the central reservations level and beyond.
- Enter member information into the reservations system, including Marriott Rewards® points and status information for current account holders.
- Be proactive and create client contact strategy and follow-up action plans based on customer needs to maintain ongoing business relationships.
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General Support Duties
- Provide administrative support to the Sales & Marketing team, including coordinating packages, messages, coupons, and any other necessary enquiries.
- Assist in preparing daily, weekly, and monthly reports for the reservations and hotel departments.
- Support company policies and procedures, ensure a clean and professional dress code/appereance, and maintain confidentiality of proprietary information.
- Welcome and acknowledge incoming calls, questions, and concerns with a polite, professional, and personalized approach.
Key Work Relationships
- Ensure front-desk hotel team is fully aware of the message a caller has received and ensure readiness to follow the promised action on the same day where possible.
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Qualifications and Skills
Education & Experience:
- High school diploma or equivalent required.
- Strong computer and telecommunications skills are essential.
- Prefer at least 2 years of related work experience.
Additional Skills and Qualities:
- Fluent ability in written and spoken English required.
- Familiarity with Marriott’s reservation and booking system (e.g., Ocludes, Cungs) preferred.
- Must have confidence in professionally handling inquiries involving large groups, hotel promotion.
Eligibility to Work
Candidates must have the right to work in the UK. Additional evidence of eligibility will be required at the recruitment stage. Marriott International is committed to equal opportunity employment, fostering a diverse and inclusive workplace.
Our Commitment to You
We value a collaborative approach, striving for excellence every day. If you are someone who thrives in a fast-paced environment, the vibrant personality of an Aloft Hotel might just be for you.
Interested? Apply now for the foot-store toward creating the hotel of tomorrow.
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