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Sales Host
Picture Your Perfect Fitness Community Ambassador - Everlast Gyms
Role Details
- Hours: 20 hours per week
- Location: Responsibilities tied to Everlast Gyms
About the Role
Our people are at the core of what we do, driven by passion and ambition. Their commitment to fitness, exceptional knowledge, and outstanding customer service don’t just engage members—they inspire them and elevate standards.
Elevation goes hand-in-hand with compelling workplace benefits, including:
- 20% discount across all gym facilities
- Eligible for Everlast Gyms Monthly Champions recognition program
- Free gym membership
- Opportunities to deliver personal training sessions out of hours
- Opportunity to train and lead group fitness classes
- Chances to participate in additional training for growth
Main Duties and Responsibilities
- Deliver exceptional experiences: Ensure every prospect, member, and guest’s interaction is a sales and retention opportunity.
- Drive sales & upsell: Proactively advance membership sales, renewals, upgrades, and secondary revenue—including food & beverage, retail, and fitness product sales.
- Close sales effectively: Convert inquiries into memberships with:
- Confident objection handling
- Needs-based selling
- Effective follow-ups
- Boost retention: Build strong relationships, identify at-risk members, and upsell services (e.g., packages, products) to enhance results.
- Tailor gym tours: Offer customized facility tours focused on individual goals and upsell relevant services.
- Meet KPIs: Consistently achieve (and exceed) personal and club targets.
- Operational support: Act as a keyholder during shifts, ensuring smooth opening, closing, and coverage.
- Train on tech: Learn and master membership software and operational systems (training provided).
- Promote engagement: Act as a brand ambassador for fitness challenges, fitness classes, and our Workout Wednesday initiative.
- Maintain excellence: Support operational excellence by:
- Keeping the gym clean and inviting
- Collaborating with the Head Coach on floor resets and tasks.
- Product knowledge: Strong understanding of all products and services.
- Handle queries & escalate: Professionally address member complaints, escalating to management when needed.
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Requirements
- Personal qualities:
- Outgoing, confident, and positive
- Admin-adept ( capables of handling paperwork)
- Driven, ambitious, and proactive—keen for personal & role development
- Motivated to learn, embrace training, and advance professionally
- Willing to fulfil client needs and adopt keyholder responsibilities as required
- Passion: Fitness, sales, and customer service—must believe in making them an inspiration!
- Flexibility: Ready to fit shifts to business needs (including weekends & bank holidays).
- Business focus: Target-driven for sales/retention to meet club targets.
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People & Culture Principles
This role thrives within our Frasers Group community.*
"The Potential Is Massive. The Experience, Unrivalled." — we’re looking for people who live and breathe our core:
- Think without limits: Quick-thinking, bold, and inclusive—push the team forward.
- Own it & back yourself: Role mastery = owning basics, outcomes, and responsibility.
- Be relevant: Combine creditability with making a meaningful impact for people, partners, and the future.
Progressing and excelling here demands fearlessness, ambition, and commitment— join us and own your role. Ready? Take the leap.
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