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Sales & Member Service Advisor (20hrs pw) – Everlast Gyms
About the Role
Our team is the driving force behind everything we do—passionate, ambitious, and committed to pushing fitness beyond expectation. They don’t just engage members—they inspire them to elevate their standards through outstanding service, expert knowledge, and relentless dedication.
As part of Everlast Gyms, we offer rewarding opportunities and fantastic benefits in line with Our Core Principles:
- 20% discount across all facilities
- Eligibility for Everlast Gyms Monthly Champions recognition program
- Free Gym membership
- Opportunity to deliver personal training sessions out of hours
- Opportunity to lead group training classes (with further training)
Main Duties and Responsibilities
- Deliver an exceptional member experience: Ensure every interaction is a sales and retention opportunity, from prospect engagement to guest service.
- Proactively drive revenue growth: Boost membership sales, renewals, upgrades, and secondary spend (food & beverage, retail, and fitness products).
- Convert enquiries into members: Master objection handling, needs-based selling, and follow-ups to secure conversions.
- Enhance member retention: Build strong relationships, identify at-risk members, and recommend tailored products and services to improve satisfaction.
- Tailor gym tours: Design and conduct goal-specific facility tours, upselling based on individual needs and offerings.
- Exceed sales targets: Consistently achieve and exceed individual and club KPIs.
- Keyholder responsibilities: Manage smooth club openings/closings and shift coverage when required.
- Software proficiency: Learn and master onboarding systems (training provided).
- Brand ambassador: Promote current Fit Challenges, class concepts and Workout Wednesday to drive community engagement.
- Uphold standards: Maintain cleanliness, hygiene, and gym presentation to ensure a premium environment.
- Support Head Coach: Assist with gym resets and fitness-related operational tasks (both in-gym and floor-based).
- Product knowledge: Deep understanding of offerings, including gym facilities, retail, and service packages.
- Handling queries & escalations: Resolve member concerns professionally and escalate complex issues to management.
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Qualifications
You’ll bring the following to the role:
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- Outgoing and confident, with a positive mindset and a drive to excel.
- Versatile in administration, able to manage a range of duties efficiently.
- Ambitious and proactive, eager to learn and develop in both skill and career.
- Open to continuous growth—curious about training programs and progress opportunities.
- Operationally flexible—willing to handle keyholder duties, shift changes, and ad-hoc tasks.
- Passionate about fitness, sales, and customer service—etechnical but authentic in both purpose and delivery.
- Agile and adaptable—available to work weekends & bank holidays to support business needs.
- Results-driven—focused on NBM sales, retention and hitting club KPIs.
**About Frasers Group
An Opportunity Like This Is For The Fearless—bold thinkers who push boundaries without limits. We don’t just deliver experience; we redefine it.
Live Our Principles: ✦ Think without limits: Innovate, act fast, lead change. ✦ Own it and back yourself: Master fundamentals, trust your craft, and deliver results. ✦ Be relevant: Contribute to people, planet, and prosperity.
Seen our work? Visit our LinkedIn page or innovate with us today.
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