Century 21 UK
Sales & Lettings Branch Manager
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Job Summary
We are seeking an experienced and dynamic Branch Manager to lead our Century 21 office in Manchester Central. The successful candidate will be responsible for overseeing daily operations, driving sales, managing a team of real estate professionals, and ensuring exceptional client service. This role offers an exciting opportunity for a motivated individual with strong management and organisational skills to contribute to the growth and success of our branch. The ideal candidate will possess excellent communication abilities, leadership qualities, and a comprehensive understanding of retail and sales management within the real estate sector.
Duties
- Lead and motivate the branch team to achieve sales targets and business objectives.
- Manage daily operations, including staff scheduling, training, and performance evaluations.
- Develop and implement strategic plans to expand market presence and client base.
- Oversee client relationships, ensuring high levels of customer satisfaction.
- Coordinate marketing initiatives, including merchandising and promotional activities.
- Conduct regular team meetings to communicate goals, updates, and best practices.
- Monitor sales performance metrics and prepare reports for senior management.
- Ensure compliance with all relevant legal regulations and company policies.
- Foster a positive work environment that encourages teamwork, professional development, and organisational excellence.
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Requirements
- Proven management experience within retail or real estate sectors; supervising experience is essential.
- Strong leadership skills with the ability to manage teams effectively.
- Excellent communication skills, both verbal and written; bilingual or multilingual abilities are highly desirable.
- Demonstrated success in sales management, merchandising, and organisational planning.
- Proficient in administrative tasks with strong time management capabilities.
- Exceptional phone etiquette and customer service skills.
- Well-developed organisational skills with attention to detail.
- Experience in using management software or CRM systems is preferred.
- A proactive approach with the ability to motivate others and drive results.
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Performance-Based Commission Tiers
Your earnings will be boosted by a tiered structure rewarding high performance:
- Sales Tiers: 5% of banked fees on initial revenue, rising to 10% once monthly targets (e.g., £30,000 revenue) are surpassed.
- Lettings Bonuses: Fixed-fee bonuses for every new "Full Management" instruction secured.
- Ancillary Income: Commissions for successful referrals to mortgage and conveyancing partners.
Candidate Requirements
- Experience: A minimum of 2–3 years in a senior estate agency role with a proven track record in both sales and lettings management.
- Qualifications: Industry-recognised certifications such as ARLA Propertymark Level 3 or NAEA are highly desirable.
- Local Knowledge: A deep understanding of the central Manchester property market.
- Licence: A full, valid UK driving licence is essential.
Benefits
- Competitive performance-related commission and profit-sharing schemes.
- Access to continuous training through the Century 21 University.
- Access to Poole Car
- 20 days holiday plus Bank Holidays
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