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Job Responsibilities
- Build strong client relationships through regular communication.
- Deal with incoming hotel enquiries from the travel trade with the aim of converting to bookings, ensuring prompt and accurate communication between hotel and agent partners.
- Pro-actively follow up with outstanding enquiries.
- Organise and attend appointments with travel trade business owners and senior management.
- Organise and attend small events such as dinner gatherings.
- Help organise and host roadshow events with up to 10 hotel clients in the market.
- Assist in organising diaries for senior management.
- Administer monthly reports for hotels.
- Assist team with administration tasks.
- Maintain and update CRM database.
- Create invitations for events held by flospitality UK.
- Co-ordinate and accompany agent familiarisation trips to visit hotels.
- Undertake research projects.
- Assist in the organisation of sales calls and accompany hotelier partners on appointments when they are in the UK market.
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About You
- Proven experience in a sales role required - preferably in luxury hospitality or related fields such as travel trade, F&B, hospitality services, or premium tourism.
- Existing knowledge of the UK travel trade is desirable.
- Availability and appetite to travel both within the UK and abroad including long-haul trips.
- Self-motivated and reliable in working from home, with a desire to collaborate from a central London office and across Flospitality’s global teams.
- Ability to work from home with reliability and self-motivation.
- Possesses strong verbal and written communication skills, capable of building rapport through relationship management.
- Good time-management skills with a problem-solving attitude and willingness to learn.
- Possesses excellent interpersonal and relationship-building skills with a confident presence.
- Skilled with MS Office and adept at managing time effectively, with a problem-solving mindset.
- Highly organised and detail-oriented. Enjoys working independently and creatively within a team.
- Outgoing, ambitious, confident, friendly, and proactive.
- Fluent in professional English (written and spoken); additional languages are a plus.
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Salary and Benefits
- Salary: Upon request
- Location: Central London Office (currently in Oxford Circus)
- Full-time hours
- Hybrid working: Central London office (2/3 days per week) and home-based as required by business needs
- 25 days of holiday plus Bank Holidays.
- Variable bonus scheme
- Schedule: Monday to Friday. Ad-hoc flexibility to attend evening trade events/meetings as the business requires
- Government pension scheme
- Private Health Insurance after 6 months with the company
- Benefits: Private health care, Gym membership allowance
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Skills
Relationship Management
Sales Strategy
CRM Database Management
Event Planning
Communication Skills
Time Management
Problem Solving
MS Office
Interpersonal Skills
Market Research
Travel Trade Knowledge
Administrative Support
Location