CITB
Sales Negotiator
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Join CITB as our Course Booker Sales Negotiator to cover a period of maternity leave.
Hours of Work: Full-time (35 hours per week)
Working Pattern: Monday to Thursday, 8:45am – 5pm and Fridays 9am – 4pm
Contract: Fixed Term (14 months)
Grade: TM2
Target Salary: £28,784 per annum
Location: National Construction College East, Bircham Newton, King’s Lynn, Norfolk, PE31 6RH
About the Role
Are you passionate about helping others take the next step in their careers? In this customer-facing role, you will be the first point of contact for individuals seeking advice on training and development through our courses. Your goal is to ensure every enquiry is handled with care and professionalism, leading to a positive experience and successful bookings.
What you’ll be doing:
- Respond promptly and helpfully to all incoming enquiries
- Provide clear, accurate information about courses, eligibility, and funding
- Follow up with potential learners to support their decision-making process
- Collaborate with colleagues to identify demand and suggest improvements to course offerings
- Support outreach efforts including marketing campaigns and regional initiatives
- Assist with accommodation bookings and refer learners to appropriate support teams
- Maintain accurate records and contribute to system improvements
- Participate in team meetings and share ideas to enhance service delivery
- Handle unexpected situations with confidence and empathy, ensuring the best outcome for learners and trainers
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What we’re looking for:
Essential:
- Excellent communication and interpersonal skills
- Ability to build trust and rapport with learners and colleagues
- Strong organisational skills and attention to detail
- A positive, professional attitude and willingness to learn
- Experience in a busy, customer-focused environment
Desirable
- Background in customer service or education
- Recognised Customer Service qualification (or willingness to work towards one)
Why join CITB?
- Free onsite lunch at NCC sites
- Subsidised Costa Coffee on site at NCC Bircham
- Free onsite parking
- Free onsite gym at Bircham Newton
- 25 days holiday + bank holidays
- 3 additional days Christmas shutdown
- Generous pension scheme (up to 9% employer contribution)
- Life assurance (4x salary)
- 2 paid volunteering days per year
- Professional development & funded training qualifications
- Employee Assistance Programme
- Be part of a respected organisation shaping the future of UK construction
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Closing Date
Please note that we reserve the right to close the vacancy prior to the stated closing date. Applications will be reviewed on an ongoing basis, therefore early applications are encouraged to avoid disappointment.
Safer Recruitment
CITB is committed to safeguarding and promoting the welfare of vulnerable adults, children and young people. Candidates must be willing to undergo the requisite pre-employment vetting checks and procedures, including checks with past employers and the Disclosure and Barring Service. A basic DBS is required for this post.
During the shortlisting process, CITB may consider carrying out an online search on shortlisted candidates as part of its due diligence.
Artificial Intelligence
Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action.
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