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Job Title: Sales Operations Coordinator
Company Overview
PSTG is an established IT Managed Services Provider delivering reliable, responsive and commercially focused technology services to our clients. We support organisations with day-to-day IT operations, cloud services, licensing, hardware procurement and ongoing account support. As our client base continues to grow, we are looking for a capable and organised Sales Operations Coordinator to join our Sales Operations team.
Role Overview
This role sits within the Sales Operations function at PSTG. The successful candidate will work closely with the wider Sales team to support the smooth running of the sales administration function, helping with client requests, quotes, orders, renewals, supplier coordination and internal follow-up. This is a hands-on sales support role with a good level of responsibility and visibility across the business.
The role would suit someone who is highly organised, commercially aware and confident dealing with both internal teams and external suppliers. Over time, there may be an opportunity for the position to develop towards an account management role. PSTG operates a hybrid work environment.
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Key Responsibilities
Sales Administration and Support
- Support the sales team with day-to-day administration, including client requests, quotation preparation, order processing and follow-up activity.
- Process client orders for hardware, software and licensing, ensuring requests are handled accurately and progressed in a timely manner.
- Maintain accurate sales and client information within internal systems, including Halo PSA where required.
- Liaise with vendors and suppliers to obtain pricing, availability, lead times and order updates.
- Help ensure quotes, renewals and sales administration tasks are completed accurately and followed through to completion.
Client and Account Support
- Assist with client enquiries and work with the wider team to understand requirements, gather information and coordinate next steps.
- Support customer renewals, contract administration and account-related follow-up, helping to maintain strong client relationships and retention.
- Work with the sales, service and finance teams to ensure orders, licensing and renewals are processed correctly.
- Help identify opportunities to improve client administration, reporting accuracy and internal communication.
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Skills and Experience
- Previous experience in a sales support, sales administration, customer service or account support role.
- Strong attention to detail, with the ability to manage multiple tasks and follow processes accurately.
- Confident communication skills, with the ability to deal professionally with colleagues, clients and suppliers.
- Good commercial awareness and an interest in developing within a sales operations or account management environment.
- Experience working in an MSP, IT reseller or technology services environment would be beneficial.
- Familiarity with Halo PSA, Microsoft 365 licensing, vendor portals, PSA or CRM systems would be advantageous.
What We Offer
- Competitive salary.
- Health and wellbeing package.
- Training and professional development opportunities.
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