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Join us. We're still building.
We make bags and accessories for the people building the future. Engineers, founders, designers, makers. People in the arena, doing the work, often without proof. We're building the future too, in our own way.
Fifteen years in. Fourteen times bigger in the last five. B Corp certified. First fully circular bag collection in our category. Wirecutter's pick for best laptop backpack. The work we do has substance.
We're looking for a Sales Operations Coordinator to own the execution behind our corporate channel. Someone who treats operational excellence as a baseline, not a differentiator. Someone who can take an order from first mock-up to final delivery without dropping a thing.
You sweat the details others miss. You keep every order on spec and on time. You support wholesale and B2B operations as naturally as you run corporate fulfillment. You build the kind of back-end operation that makes growth feel effortless to everyone else.
If that sounds like you, we'd love to talk.
Key Responsibilities
- Own End-to-End Corporate Order Fulfillment. Manage every corporate order from PO receipt through delivery. This includes validating design, setting up the order in tracking portals, coordinating with production partners and decorators, approving proofs, allocating inventory, and releasing to the warehouse for dispatch. You are the single point of accountability for corporate order execution.
- Coordinate Production, Vendor, and Proofing Workflows. Work directly with decorators and clients to confirm artwork, approve pre-production samples, track production, and flag risks early. Maintain clear proofing records and sign-off trails for every branded corporate order.
- Manage Inventory Allocation and Logistics. Coordinate stock reservations across channels, monitor transit and customs, and ensure on-time delivery to corporate clients. Keep CIN7 and warehouse WMS systems aligned so inventory visibility remains accurate at every stage.
- Lead Client Status Communication and Internal Reporting. Keep the sales lead and client informed at each milestone, from confirmation to ship date to proof of delivery. Surface exceptions early, propose resolutions, and document outcomes so nothing is lost between handoffs.
- Optimize Fulfillment Processes and Communication Loops. Continuously refine SOPs, vendor coordination, and internal handoffs to reduce errors and improve visibility across corporate, wholesale, and B2B orders.
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Success Metrics
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- Corporate Order Execution: 98%+ of corporate orders delivered on time, on spec, and with approved proofs, with zero missed sign-off steps.
- Proofing and Branding Accuracy: 100% of branded corporate orders ship with documented proof approval and zero artwork-related reworks.
Why Troubadour
We've grown fourteen times bigger in the last five years. The next phase is bigger still, and everyone we hire has a hand in shaping it.
We're a small team. Curious. Hands-on. We care about doing things well, and about the people doing them. High standards without high drama. We disagree out loud. We back each other up. The people who thrive here treat the work seriously and themselves a little less so.
Our headquarters is in Soho, London, alongside our store on Beak Street. We have an office in Boston. The rest of the team works remotely, and we get together whenever we can.
We offer unlimited annual leave, remote and hybrid working, and a wellness allowance. Once a year, the whole company goes somewhere in the world together. All expenses paid. We pick somewhere new every time.
Apply Now
Follow the link, send your CV, and a short note telling us why this role excites you and what you would bring.
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