Zenzero
Sales Operations Coordinator
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SALES OPERATIONS CO-ORDINATOR
Job description
We are seeking a detail-oriented and proactive Sales Operations Coordinator to support our dynamic sales team within a fast-paced IT Managed Service Provider (MSP) environment. This role is pivotal in ensuring smooth sales operations, accurate quoting, and timely management of client renewals and vendor deal registrations.
Requirements
- Previous experience in a sales support or operations role, ideally within an IT MSP or technology reseller.
- Strong understanding of IT products and services (hardware, software, cloud solutions).
- Proficiency in CRM systems (e.g., Salesforce, HubSpot) and quoting tools.
- Excellent attention to detail and organisational skills.
- Strong communication and stakeholder management abilities.
- Ability to work independently and manage multiple priorities.
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Desirable Qualifications
- Experience with vendor portals (e.g., Microsoft, Cisco, HP, Dell).
- Familiarity with procurement and licensing models (e.g., SaaS, perpetual, subscription).
Responsibilities
Quote Generation & Sales Support
- Prepare and issue accurate quotes for hardware, software, and services based on sales team requests.
- Liaise with vendors and distributors to obtain pricing and availability.
- Ensure quotes align with client requirements and company margin targets.
Client Renewals Management
- Track and manage contract and subscription renewals for existing clients.
- Coordinate with account managers to ensure timely communication with clients regarding upcoming renewals.
- Maintain renewal schedules and proactively flag opportunities for upsell or cross-sell.
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Deal Registration & Vendor Coordination
- Register deals with vendors to secure pricing advantages and promotional incentives.
- Monitor deal registration statuses and ensure compliance with vendor requirements.
- Maintain relationships with vendor account managers and escalate issues when needed.
Sales Operations & Administration
- Maintain CRM records with accurate quote, renewal, and deal registration data.
- Support reporting and forecasting activities by providing timely and accurate data.
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