TRP Recruitment ltd
Sales Operations & Customer Service Executive - DACH
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About the Role
A global leader in the fashion industry, this company brings together a portfolio of premium, market-leading brands known for quality, innovation, and timeless design. As they continue to strengthen their presence across Europe, they are seeking a Sales Operations & Customer Service Executive - DACH, to support their growth, elevate the customer experience, and ensure seamless operational excellence across the region.
You must have B2B experience.
Main Responsibilities
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- Produce and manage orderbooks, ensuring accuracy and alignment with customer needs and business targets.
- Enter and maintain customer data, including orders, pricing, part numbers, and VAS.
- Collaborate with Sales, Logistics, Operations, and the warehouse to resolve issues and ensure smooth, timely order processing and shipments.
- Analyse orderbooks, communicate challenges to customers and sales, and support order allocation.
- Build strong relationships with internal and external customers, providing support on pricing, credits, invoices, and recurring issues.
- Monitor key performance metrics, attend training, and assist with additional duties or projects as needed.
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Person Specifications
- Excellent working knowledge of Microsoft Office, in particular, Excel
- STYLEman experience is desirable, but not essential
- Excellent communication and organisational skills
- Passionate about customer service
- An eye for detail
- Excellent verbal and written communication skills
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