Infodesk
Sales Operations & Enablement Manager
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Opportunity Overview
We're looking for a Sales Operations & Enablement Manager to own the operational backbone of our Commercial function — the systems, processes and documentation that allow sales to execute consistently and leadership to see what's working. The role is between Sales, Product, Marketing and Operations, combining hands-on Salesforce administration with process design, release readiness and enablement. The role is pivotal to a deeper analysis of sales and growth performance. We're looking for someone with an appetite for the extraction and analysis of CRM data to drive improvements through the sales cycle to increase speed to revenue.
Responsibilities
Sales Operations & Process
- Designing and documenting end-to-end processes to align commercial growth teams (sales & marketing) to internal operational delivery teams for execution excellence and increased speed to revenue
- Identifying operational bottlenecks and implementing scalable solutions
- Maintaining a central source of truth for commercial SOPs and process documentation.
CRM & Tools
- Administering Salesforce day-to-day: users, permissions, validation rules, page layouts and Flow
- Structuring the CRM data model to support ease of use and reliable reporting
- Owning integrations between Salesforce and adjacent systems (e.g. Outreach, HubSpot)
- Rationalising the commercial tool stack and automating to reduce manual work
- Maintaining data quality through validation, audits and field governance.
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Performance & Insights
- Building dashboards covering pipeline, conversion, activity, renewals and revenue
- Analysing performance to identify drivers, gaps and root causes — not just what happened, but why
- Translating data into clear, narrative-led insight that supports leadership decisions
- Surfacing early signals of risk and opportunity from pipeline and engagement data.
GTM & Product Release Coordination
- Designing and owning the process by which Commercial gets ready for product releases
- Coordinating communication between Product and commercial teams so sales receive timely, actionable information
- Coordinating Commercial's preparation, covering enablement, target list, pricing inputs and beta-test support
- Raising blockers and dependencies early enough to act on them.
Enablement & Cross-Functional Alignment
- Building onboarding materials, playbooks and a central source of truth for sales content
- Partnering with Marketing on lead lifecycle flow and process SLAs
- Running structured feedback loops from commercial teams into Product, with visible status tracking
- Facilitating recurring Sales Operations meetings to surface blockers and maintain alignment
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Required Skills (Essential)
- 5+ years in Sales Operations, Revenue Operations or Commercial Enablement within a SaaS business.
- Hands-on Salesforce administration as a primary platform owner
- Experience structuring opportunities, pipeline stages and forecasting logic in a recurring revenue context
- Strong analytical mindset; able to move from raw data to clear, narrative-led insight
- Experience analysing commercial performance data to inform leadership decisions
- Comfortable managing cross-functional projects without direct authority
Nice to Have
- Salesforce Administrator certification
- Experience with sales engagement platforms
- Exposure to HubSpot via Salesforce-HubSpot sync in support of marketing
- Experience with BI tooling (e.g. Tableau, Power BI, Looker)
- Experience in B2B SaaS serving regulated or data-intensive sectors.
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