Amtivo Group
Sales Operations Executive
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Sales Operations Executive
Location: Kent / Hybrid
Department: Sales Operations
Reporting to: Sales Operations Manager
Salary: £28,000
Hours: Full time 35 Hour week Monday to Friday
Benefits:
- Discretionary Team Bonus paid quarterly on completion of probation
- Auto enrolment to the company pension scheme – contributions are 5% employee and 3% employer
- Laptop and equipment
- Optional Paycare Healthcare Scheme at level 4
- Group Insurance Policy
- 25 Days Annual Leave plus Bank Holidays increasing with service
- Cycle to work Scheme
- Free in office snacks
- Flexible Hybrid working 2 days in office, 3 days working from home
- Training and Support
Join Our Team
Are you highly organised, detail-oriented and passionate about delivering exceptional customer experiences?
We're looking for a Sales Operations Executive to play a key role in supporting our Sales Team, ensuring opportunities are managed efficiently, clients receive outstanding service, and our systems and processes run smoothly.
This is a fantastic opportunity for someone who enjoys working across multiple teams, improving processes, managing CRM systems, and contributing directly to business growth.
About the Role
As a Sales Operations Executive, you'll be the engine behind our sales operation, ensuring leads, enquiries and customer requests are processed accurately and efficiently. You will work closely with Sales, Marketing, Finance and wider business teams to support revenue growth, maintain excellent service standards and drive continuous improvement across our sales processes. You'll also act as a key administrator for HubSpot, supporting users across the organisation and helping maximise the value of our CRM platform.
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Key Responsibilities
Sales & Operational Support
- Allocate new sales leads to Account Executives and relevant teams in line with agreed processes and service levels.
- Monitor and manage enquiries generated through marketing campaigns.
- Support the timely transfer of client business from other Certification Bodies.
- Process Partner Programme referral payments accurately and on time.
- Assist the Sales Operations Manager with a variety of operational and reporting activities.
- Monitor customer feedback and help identify opportunities for service enhancement.
- Support the delivery of sales and cross-sales objectives across the business.
- Continually identify opportunities to improve efficiency, quality and customer outcomes.
HubSpot Administration
- Act as a HubSpot Super Admin and primary point of contact for CRM support.
- Manage user accounts, permissions, teams and security settings.
- Maintain system health, data quality and overall platform performance.
- Support users across multiple departments with HubSpot queries and troubleshooting.
- Deliver onboarding and ongoing training for HubSpot users.
- Escalate and resolve CRM-related issues effectively.
Customer Support
- Provide information on relevant consultancy and support services.
- Ensure customers receive accurate, timely and helpful information throughout their journey.
- Contribute to maintaining exceptional levels of customer satisfaction.
About You
We're looking for someone who is:
- Highly organised with excellent attention to detail
- A strong communicator with a collaborative approach
- Confident working with CRM systems, ideally HubSpot
- Comfortable managing multiple priorities in a fast-paced environment
- Proactive, self-motivated and solution-focused
- Passionate about delivering excellent customer experiences
- Analytical with a continuous improvement mindset
- Professional, trustworthy and committed to high standards
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Skills & Experience
Essential
- Experience in a sales support, sales operations or business administration role.
- Strong administrative and organisational skills.
- Excellent written and verbal communication skills.
- Experience working with CRM systems.
- Good Microsoft Office skills, particularly Excel.
- Ability to work accurately and manage competing priorities.
Desirable
- HubSpot administration experience.
- Experience supporting sales or commercial teams.
- Knowledge of customer service and lead management processes.
What Success Looks Like
In this role you will help:
- Support the achievement of sales and cross-sales targets.
- Ensure sales opportunities are handled efficiently and compliantly.
- Maintain high levels of customer satisfaction.
- Deliver excellent CRM governance and user support.
- Contribute to continuous improvement across the sales operation.
Why Join Us?
You'll be joining a supportive, collaborative team where your work has a direct impact on customer experience, sales performance and business success. If you enjoy creating order, solving problems and helping others succeed, we'd love to hear from you.
Apply today and become a key part of our growing Sales Operations team.
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