UniHomes
Sales Operations Manager (PBSA/BTR)
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Sales Operations Manager
Location: Sheffield City Centre – Hybrid or Remote Salary: £45,000 - £50,000 DOE + performance bonus
Line Manager: Head of PBSA New Client Acquisition Team Structure: Individual contributor role with no direct reports
About UniHomes and the Role
UniHomes is committed to becoming the leading platform for Purpose-Built Student Accommodation (PBSA) and Build-to-Rent (BTR) listings and bookings in the UK. Over the past 18 months, there has been significant growth in the PBSA/BTR channel, tokenised by partnerships with multiple national operators, generating thousands of leads and bookings annually.
We are now scaling up and seeking a Sales Operations Manager to establish the operational infrastructure for the PBSA/BTR channel. This is a hands-on role requiring strong process-building skills, strategic thinking, and a drive for scalable operational excellence. If you thrive in dynamic environments and love creating structure, UniHomes could be a perfect fit for you.
Key Responsibilities
Performance and Financial Management
- Design, own, and maintain the reporting framework for the PBSA/BTR channel to ensure clear visibility of performance across two revenue models.
- Support the Head of PBSA New Client Acquisition and leadership with reliable data for strategic decision-making.
- Take full financial ownership of invoicing, reconciliation, billing accuracy, and scaling these processes in collaboration with the Finance team.
Process Design and Operational Infrastructure
- Build and embed post-onboarding processes, ensuring a seamless transition from deal closure to operator activation on the platform.
- Proactively identify inefficiencies across the channel and design scalable processes, documentation, and tooling to address them.
- Act as the strategic bridge between the sales and operational teams, translating commercial direction into practical processes.
- Establish operational frameworks to enable efficient channel scalability, reducing friction and increasing repeatability.
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Cross-Functional Collaboration
- Work closely with Sales, Finance, Product, and Technology teams to align on channel priorities and operational requirements.
- Build internal partnerships while effectively representing the PBSA/BTR channel’s needs.
Core Requirements and Skills
Technical and Operational Expertise
- Proven experience in sales or channel operations within a B2B portal, booking platform, marketplace, or PropTech business.
- Strong understanding of listing-based and commission/revenue-sharing models.
- Experience working with CRM tools (ideally Salesforce) and proficiency in reporting, analytics, and translating data insights for decision-makers.
- Hands-on experience in financial operations, including invoicing, billing reconciliation, or revenue workflow optimisation.
Process and Execution Mindset
- Process builder: Ability to initiate and deliver operational frameworks from scratch.
- Execution-focused: Capacity to act independently while delivering clear, results-driven outcomes.
Client and Leadership Interface
- Comfortable resolving client-facing operational queries, maintaining professionalism and calm under pressure.
- Exceptional written and verbal communication, ensuring clarity across teams and senior leaders.
Soft Skills and Culture Fit
- Entrepreneurial drive: Self-starting, solution-aware, and energised by building systems from the ground up.
- Collaborative team player: Earning trust through consistent results and advocacy without direct authority.
- Sector-relevant knowledge (PBSA, BTR, PropTech) is highly valued but not mandatory – strong operational expertise is prioritised.
About UniHomes
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Our Mission
UniHomes revolutionises the UK student rental industry, integrating technology and partner networks to simplify finding and securing all-inclusive student accommodation. Through innovative products and partnerships, we support students, agents, operators, and suppliers while maintaining transparency and ease.
Our Recognition
- Fast-growth company backed by Macquarie Capital and LDC.
- Certified Great Place to Work® and Living Wage employer.
- Recognised by EY Entrepreneur of the Year, Deloitte UK Technology Fast 50, and The Negotiator Awards.
Culture and Values
- Open to diverse backgrounds and committed to inclusion.
- Universally applicable core values:
- Lead the Way
- In it Together
- Customers Matter
- Keep it Simple
- Rise Above Challenges
- Make it Happen
Employee Offer
Benefits Package
- Competitive salary (£45K–£50K + performance bonus in perpetuity)
- Comprehensive benefits:
- On-site amenities (office at New Era Square)
- Complimentary breakfast, snacks, and drinks
- Enhancements (pool table, holidays, enhanced paternity/maternity pay)
- Salary sacrifice schemes (pension, healthcare)
- Continuous advancement opportunities, including training and career progression.
Commitment to Inclusion
We actively promote equality and diversity across our team.
COVID-19 Adjustments
- If you require adjustments for accessibility or application, please notify us.
Further Requirements
- Applicants must already have unrestricted right to work in the UK.
- No employment agency CVs accepted – only direct individual candidates welcome.
Apply now to be part of a team driving innovation and growth in a transformative industry. Let your passion, drive, and ideas penetrate through your application. We look forward to hearing from you!
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