UniHomes
Sales Operations Manager (PBSA/BTR)
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Sales Operations Manager – PBSA/BTR Channel
Sheffield City Centre – Hybrid or Remote
Overview
Salary: £45,000 – £50,000 DOE + performance bonus Role: Individual contributor with no direct reports Reporting to: Head of PBSA New Client Acquisition
UniHomes is pioneering the number one platform for Purpose-Built Student Accommodation (PBSA) and Build-to-Rent (BTR) listings and bookings in the UK. After launching our PBSA/BTR channel 18 months ago, we’ve grown rapidly, working with major national operators to generate thousands of leads and bookings annually. Now, we’re entering a critical phase of growth—and we need a Sales Operations Manager to architect the operational processes, reporting frameworks, and financial systems that will scale this channel sustainably.
This is not a delegate-and-step-back role. You’ll be a hands-on builder, problem-solver, and strategic operator who thrives in fast-paced environments, creates structure where needed, and drives impact in a breakthrough sector.
Key Responsibilities
-
Reporting & Performance Management
- Design and own the operational reporting framework for the PBSA/BTR channel, ensuring clear visibility of performance against targets across both listing and booking/commission-based revenue models.
- Arm leadership (especially the Head of PBSA New Client Acquisition) with data-driven insights to make confident, evidence-based decisions.
-
Financial Operations Ownership
- Take full ownership of invoicing workflows, revenue reconciliation, and billing accuracy, collaborating closely with Finance to ensure processes are seamless, scalable, and future-proof.
- Remove financial risk and ensure accuracy and compliance at scale.
-
Post-Onboarding Process Design
- Build consistent, repeatable processes to support operators from deal closure through to platform live-on, reducing friction during transitions.
-
Operational Infrastructure Builder
- Proactively identify gaps and inefficiencies across the channel, then design, document, and implement solutions.
- Focus on removing administrative friction, increasing repeatability, and ensuring the team spends time on revenue-generating activities.
-
Strategic Translation
- Serve as the operational bridge between the Head of PBSA New Client Acquisition and the sales team (including Business Development Managers, Sales Executives, and Account Managers).
- Translate commercial strategy into clear, actionable processes that the team can execute with confidence.
-
Channel Scalability
- Own the foundations that allow the PBSA/BTR channel to grow efficiently and profitably.
- Ensure scalability through process automation, tooling, and team enablement.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
- Cross-Functional Collaboration
- Partner with Sales, Finance, Product, and Technology to align operational needs with broader business goals.
- Influence without formal authority, embed cross-team collaboration, and champion the channel’s needs.
Essential Requirements
-
B2B Operations Expertise
- Proven experience in sales operations, commercial operations, or marketplace operations within a B2B listing portal, booking platform, digital marketplace, or PropTech business.
- First-hand experience with one or more revenue models (e.g., listings-based or commission-based revenue). Cross-revenue model experience is a huge advantage.
- Preferred backgrounds: student accommodation booking platforms, property portals, or travel/hospitality tech.
-
Process Builder
- A track record of building operational processes from scratch—identifying gaps, designing solutions, and implementing them agilely, without waiting for directives.
-
Hands-On & Execution-Driven
- Equally comfortable defining processes and rolling up your sleeves to execute. This role requires ownership—think builder, not just manager.
-
Reporting & Data Mastery
- Strong ability to build and manage reporting frameworks and performance dashboards.
- CRM proficiency (preferably Salesforce) and an analytical mindset to interpret data and communicate insights clearly to stakeholders.
-
Financial Operations Experience
- Hands-on knowledge of invoicing, billing, or revenue operations workflows, with experience improving efficiency and accuracy.
- Comfortable collaborating with Finance teams and ensuring commercial activity translates into scalable, robust financial processes.
-
Client-Facing Operational Support
- Although not account management, you’ll handle operator queries relating to platform functionality, technical issues, and billing concerns. Requires professionalism, clarity, and diplomacy under pressure.
-
PBSA/BTR or Property Tech Knowledge
- Desirable: Experience in Purpose-Built Student Accommodation (PBSA), Build-to-Rent (BTR), or wider residential property/PropTech.
- Equally valued: Strong sales operations experience from a comparable B2B booking/listing environment—sector knowledge can be learned, but operational excellence cannot.
-
Communication Skills
- Exceptional written and verbal communication, capable of translating complex requirements into clear guidance for the sales team and holding weight in senior discussions.
-
Entrepreneurial Drive & Self-Starter
- Highly autonomous, proactive, and energised by building something from the ground up.
- Not afraid to start without all the pieces in place—takes initiative.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
- Collaborative Team Player
- A natural relationship builder who influences without authority, earns trust cross-functionally, and injects “we over me” energy into the team.
About Us
We’re transforming the student rental experience in the UK. As the market-leading all-in-one accommodation booking platform and utility management service, we’re making housing simple, seamless, and stress-free—for students, letting agents, and operators alike.
Founded in 2015, UniHomes has grown rapidly:
- Operating in 60+ UK cities
- Partnering with 1,000+ letting agents and operators
- Backed by Macquarie Capital and LDC
- Recognised as Great Place to Work® and by institutions like EY Entrepreneur of the Year and Deloitte UK Technology Fast 50
Our 140+ team is based in Sheffield’s vibrant city centre, fostering a culture of: ✔ Collaboration ✔ Creativity ✔ Continued growth
At UniHomes, we’re not just another platform—we’re pushing boundaries to elevate the student accommodation journey while innovating in PropTech.
Our Core Values
- Lead the Way
- In it Together
- Customers Matter
- Keep it Simple
- Rise Above Challenges
- Make it Happen
Why Work Here?
Benefits:
- Complimentary breakfast, snacks, hot & cold drinks
- Pool table
- Flexible holidays, length of service days, voluntary day
- Enhanced pension scheme & salary sacrifice
- Healthcare scheme
- Employee Assistance Programme (EAP)
- Competitive sick pay
- Enhanced maternity & paternity pay
- Career progression & personal development support
- Employee awards programme
- Refer-a-friend scheme
- Staff discounts
- Mental health and financial support
- Regular social events
Workplace
- Stunning new office at New Era Square, Sheffield
- Remote/Hybrid options
- Great Place to Work® certification
- Living Wage employer (all staff earn £11.44/hr or more)
Culture
- Inclusive and diverse workplace, celebrating unique perspectives.
- Commitment to accessibility—reasonable adjustments welcomed.
- Entrepreneurial but supportive—encouraging authentic, curious voices (AI-submitted cover letters won’t cut it—show us your personality).
Eligibility & Final Notes
- Candidates must already hold the unrestricted right to work in the UK.
- No visa sponsorship—UniHomes does not hold a sponsor licence.
This is an opportunity to redefine how students and operators interact with accommodation platforms. If you love building, scaling, and driving impact in a fast-growing PropTech space, we’d love to hear from you.
⬇ Apply now and let your unique voice shine.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills