Roland
Sales Operations Specialist
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SALES OPERATIONS SPECIALIST
JOB OUTLINE:
Based: Hybrid at our Theale Office (open to remote applications)
Reports to: European Sales Operations Manager
THE COMPANY:
Roland Europe Group Ltd
Roland is a world leader in the design, manufacture, and distribution of electronic musical instruments including; keyboards & synthesisers, guitar products, electronic percussion kits, digital recording equipment, amplifiers, and audio processing devices. You'll be part of a dynamic team, where we believe in kindness, support, acceptance, and hard work and try to provide room for personal development for everyone.
At Roland, you will find a friendly, down-to-earth atmosphere. You'll work for a company with global activities, but it doesn't feel corporate. We are always looking for colleagues who have an enthusiastic, positive, and driven personality. People who are eager to further develop and challenge themselves. If you also have a passion for Roland, our products, or music in general, you might just be our perfect match.
THE POSITION:
The Sales Operations Specialist supports the execution and optimization of European sales operations, ensuring efficient, scalable, and data-driven processes across B2B, distribution, and direct sales channels.
The role is responsible for maintaining and enhancing operational workflows, supporting commercial performance, and collaborating cross-functionally to improve systems, reporting, and data governance. A key focus is continuous improvement — identifying opportunities to streamline processes, strengthen data accuracy, and enhance the effectiveness of sales operations infrastructure.
ROLE ACCOUNTABILITIES:
- Support the Sales Operations Manager and commercial leadership in delivering efficient, scalable, and consistent processes.
- Maintain a high level of accuracy, attention to detail, and data integrity in all activities.
- Operate with a proactive mindset, identifying opportunities for improvement and taking initiative to implement change.
- Demonstrate accountability and ownership of tasks, timelines, and deliverables.
Sales Operations & Process Management
- Manage and continuously improve end-to-end sales processes across B2B, distribution, and direct sales channels.
- Identify inefficiencies and implement operational improvements to enhance accuracy, speed, and scalability.
- Support coordination of operational activities within the European Sales Team.
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Product & Pricing Operations
- Maintain and administer product data, including product creation, lifecycle management, and pricing structures.
- Ensure integrity and consistency of product and pricing databases.
- Proactively identify opportunities to standardise and streamline product-related processes.
Systems, Data & Reporting
- Support the development and maintenance of reporting solutions in collaboration with the BI team (e.g. MicroStrategy).
- Contribute to system enhancement initiatives by providing user insights and operational requirements to IT and BI stakeholders.
- Act as a key user within core systems, developing a strong understanding of data structures and business logic.
Cross-Functional Collaboration
- Partner with Sales Administration and wider teams to ensure smooth execution of sales processes.
- Provide training and support across departments to improve understanding of systems, tools, and workflows.
- Collaborate with Sales Operations leadership and Commercial Directors to drive operational excellence.
Business Engagement
- Participate in company strategy meetings, product meetings, and operational reviews as required.
- Maintain a strong understanding of Roland’s product portfolio, commercial strategy, and market positioning.
- Ensure awareness of how Sales Operations integrates with broader business functions including finance, logistics, and product teams.
EXPERIENCE, SKILLS & QUALIFICATIONS REQUIRED:
Experience & Knowledge
- Experience working in a data-driven environment with a strong focus on accuracy and organisation.
- Practical understanding of business processes and operational workflows.
- Familiarity with reporting tools and data structures (experience with BI platforms is advantageous).
- Experience in MS Excel at an advanced level; experience leveraging AI tools in analytical workflows is highly desirable.
- Exposure to the MI industry or related sectors is beneficial but not essential.
Skills & Competencies
- Highly organised with strong data management capabilities.
- Strong analytical and problem-solving mindset, with a questioning and improvement-oriented approach.
- Ability to manage multiple concurrent priorities and deliver to deadlines.
- Proactive, decisive, and capable of working independently.
- Strong stakeholder engagement skills, with the ability to work across different cultures, functions, and levels of seniority.
- Quick learner with the ability to rapidly gain proficiency in new systems and tools.
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Desirable Attributes
- Knowledge of musical instruments (particularly acoustic drums)
- Interest in operational excellence, automation, and process design
Living OUR WAY – Behavioural Expectations
Integrity Always
- Acts with honesty, fairness, and transparency in all commercial, people, and leadership decisions.
- Ensures compliance, ethical conduct, and strong governance are embedded in all sales activity.
- Builds trust through consistency, accountability, and doing the right thing, even when decisions are difficult.
Grow Together
- Invests in the growth and development of others through coaching, feedback, and structured development.
- Encourages learning from performance, customers, and mistakes to continuously improve outcomes.
- Commits to personal development and adapts leadership style to meet evolving business needs.
Proactively Collaborative
- Works across functions, regions, and levels to deliver shared objectives.
- Encourages open dialogue, knowledge-sharing, and constructive challenge.
- Builds strong internal and external partnerships based on mutual respect and shared success.
Positive Impact
- Drives sustainable growth that balances short-term results with long-term value.
- Leads with energy, resilience, and a solutions-focused mindset.
- Strengthens the brand, reputation, and performance of the business through high standards and thoughtful decision-making.
Customer Focused (Internal & External)
- Places customers—dealers, retail partners, end users, and internal teams—at the centre of decision-making.
- Seeks deep understanding of customer needs to shape strategy, execution, and improvement.
- Delivers clear communication, reliable execution, and consistent service excellence.
THE PACKAGE:
Competitive benefits package
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