Cook Residential Estate Agents
Sales Progressor / Administrator
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Company Description
Cook Residential Estate Agents is a passionate, locally focused property agency based in Cheltenham, founded in 2012 by Michelle Cook.
The company is known for delivering a highly personal service and tailoring marketing strategies to each property rather than using a one-size-fits-all approach.
Cook Residential uses a variety of proven tools and techniques to help sellers achieve effective and timely sales while maintaining strong customer service standards.
The business has grown from a single-person operation to a dedicated team, all committed to proactive, client-centered property marketing.
Team members join a close-knit agency that values being a strong presence in the local market and providing cost-effective solutions for clients.
Role Description
This is a full-time, on-site Sales Progressor / Administrator role based in Cheltenham. The role involves managing property sales from offer acceptance through to completion, including liaison with buyers, sellers, solicitors, mortgage advisers, and other stakeholders to ensure a smooth process.
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Daily tasks include:
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- Updating and maintaining sales records and CRM systems
- Processing sales documents
- Tracking key milestones
- Proactively resolving queries or issues that may delay completion
The Sales Progressor / Administrator will provide high-quality customer service, communicate regularly with clients to keep them informed, and support the wider sales team with administrative tasks such as:
- Preparing correspondence
- Organizing appointments
- Handling incoming calls and emails
The position requires a detail-oriented, organized individual who can work efficiently in a fast-paced estate agency environment and contribute to the company’s high standards of service.
Qualifications
- Strong customer service skills, with the ability to build rapport and maintain professional relationships with clients and stakeholders.
- Effective communication skills, both written and verbal, for clear updates, negotiation support, and accurate documentation.
- Order processing and sales administration skills, including tracking transactions, managing pipelines, and ensuring timely completion of tasks.
- Administrative assistance skills, such as data entry, document management, scheduling, and general office coordination.
- Good organizational and time-management abilities, with attention to detail and accuracy in all records and communications.
- Confidence using CRM software and standard office tools (e.g., email, spreadsheets, word processing); experience in estate agency or property sales is an advantage.
- Ability to work collaboratively with a small team, maintain professionalism under pressure, and adapt to changing priorities.
- Relevant experience in sales progression, administration, or a similar customer-facing role; formal qualifications in business, administration, or property-related fields are beneficial but not essential.
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