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Sales - Sales Advisor - UK
Sales Advisor
By working with your Management team, you’ll implement an ultimate omnichannel shopping experience for our customers, delivering the highest level of service while living our Service Promise.
Here’s your role in a nutshell:
- Inspire every customer: Help them feel stylish, confident, and empowered with ihre Look—anytime, anywhere.
- Embody our values: Play to win, be customer-obsessed, foster unity, and start with yourself.
- Be a brand champion: Align every interaction with our promise of making fashion accessible and fun.
Key Accountabilities and Responsibilities
Customer-First Focus
- Exceptional service: Showcase a passion for style and customer obsession in every interaction.
- Omnichannel excellence: Bridge the gap between in-store and online shopping—help customers find what they love anywhere.
- Community advocate: Engage with local customers and charity partners to build lasting relationships—boosting sales and loyalty.
- Store ambassadorship: Maintain high store standards, ensuring every space feels exciting, clean, and inviting.
Team Collaboration
- Inclusive culture: Foster an environment where differences are celebrated, teamwork thrives, and everyone has a voice.
- Personal growth: Take ownership of your development, stretch yourself, and support your team’s progress.
- Retail strategy partner: Work collaboratively to deliver our goals and evolve with New Look’s dynamic retail landscape.
Driving Growth
- Own your impact: Track KPIs, exceed targets, and demonstrate a results-driven mindset.
- Brand authority: Stay updated on New Look’s products, trends, and services to help customers and drive performance.
- Profit protector: Monitor store operations to maximise sales, reduce waste, and control costs—supporting sustainability and profitability.
- Safety champion: Commit to health and safety standards to ensure a secure environment for customers and colleagues.
- Compliance-driven: Complete mandatory training modules to uphold New Look’s high standards.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Essential Skills and Knowledge
- Customer confident: Enthusiastic, empathetic, and terribly genuine in every customer interaction.
- Fashion-forward: Stay ahead of trends and inspire customers to express themselves through style.
- Community aware: Understand your local customer’s needs, preferences, and desires.
- Adaptable & resilient: Embrace change in fast-paced retail, supporting teammates through challenges.
- Team player: Model the values (Customer Obsessed, Play To Win, We Are One) and collaborate effectively.
- Keen detail: Maintain pristine store standards and trained eye for operational excellence.
- Desirable: Retail experience is a bonus but not required—passion and personality shine brighter!
Key Relationships
- Store Manager
- Deputy/Sales Manager
- Supervisor & wider store team
- Collaborative endeavours with local New Look systems and colleagues
Multi-Faceted Roles
New Look values stretch, and so do you. Your days will be rich with variety:
Your Voice Representative
- Champion team input: Empower employees to voice ideas, concerns, or opportunities.
- Communicate engagement: Roll out key initiatives and messages from store to board-level forums (quarterly Territory meetings, bi-annual divisional).
- Influence change: Bring your team’s input to leadership, advocating for improvements and cultural shifts.
- Role model: Personify our values—both for customers and your team.
Key Holder (Operational / Delivery Duty)
After mandatory training:
Get help with your application
Your very own career expert that helps elevate your application to the next level.
- Executive presence: In rare absences of management, uphold store security, team performance, and operational standards.
- Responsible stewardship: Lead pre-trade tasks (e.g., deliveries) while ensuring H&S protocols and procedures are followed with precision.
Department Specialist
- Passionate performer: Elevate department standards, demonstrating operational excellence.
- Data-driven advocate: Use insights to enhance the customer journey and drive team performance.
Visual Merchandising Specialist
- Creative curator: Align with New Look’s brand guidelines and execute window displays, mannequin arrangements.
- Real-time refresher: Adjust layouts for sales, promotions, or seasonal trends with bold flair.
- Inspired observer: Monitor trends, competitor moves, and influence reflections.
Why Join New Look?
At New Look, style helps people feel great—and so do you.
Values every facet of your life
- Fashion as agent of change: Empowerment through style, reducing fast fashion’s footprint, and serving diverse tastes.
- Inclusive growth: Celebrate and champion your unique self and colleagues for a culture filled with authenticity and possibilities.
Thrive, advance, grow
- Development opportunities: Opportunities to upskill and progress with extensive training support.
- Surprising schedules: Life’s unpredictable—our flexible employment model respects your needs, whether fitting around a family or passions.
This is more than a job. It’s a commitment to making New Look the place customers cherish, and where you can flourish.
Apply with a simple-format CV (e.g. Word/PDF) so we can see what makes you—boldly, uniquely, New Look—you!
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Jessica, London
Skills
Customer Service
Omnichannel Retailing
Visual Merchandising
Sales Techniques
Communication
Teamwork
Fashion Trends
KPI Management
Health and Safety Compliance
Stock Management
Conflict Resolution
Interpersonal Skills