🔹 Team

• Create an inclusive environment where everyone’s contributions are valued and encouraged to speak up.
• Support self-development and growth through a proactive, growth-minded mindset.
• Collaborate to deliver our Retail Strategy.

🔹 Growth

• Drive performance by staying informed about New Look’s latest collections, services, and trends—sharing insights with customers to boost sales.
• Track and work towards store targets, aiming to exceed KPIs.
• Uphold health & safety protocols to ensure a secure shopping environment.
• Shield the store’s profit by optimising store focus areas like sales, loss prevention, and cost control.
• Complete Mandatory Training Modules to stay compliant with legal requirements.

Required Skills & Knowledge

✔ Witty, people-person able to engage effortlessly with customers—your personality should shine.

✔ Committed to fashion trends—you must enjoy staying up-to-date with the latest styles.

✔ Customer-savvy—understand your local market’s preferences, driving sales and loyalty.

✔ Retail agility—navigate with resilience in a fast-moving industry, and support team members to perform their best.

✔ Great teammate—collaborative, valuing differences and fostering a bright, fun workplace.

✔ Meticulous attention to detail—maintain impeccable store standards and customer-focused aesthetics.

✔ Previous retail experience is desirable but not essential—we’re more interested in your commitment and energy.

Key Relationships

You’ll interact with:

• Store Manager
• Deputy/Sales Manager
• Supervisor
• Team members
• Quarterly Territory Leads
• Bi-annual Divisional leadership (as a Your Voice Rep)

Your Key Roles

1️⃣ Your Voice Representative (YVR)

Your role is critical in lifting your team’s voices—giving everyone confidence to share ideas or concerns that impact workplace culture.

📢 Your tasks include:

• Representing your store team in Your Voice meetings (quarterly/bi-annual).
• Sharing key themes and improvements your store has identified together with wider leadership.
• Challenging store management in a professional, constructive manner to drive positive change.

🔹 Demonstrate confidence, integrity, and alignment with New Look’s values in everything you do.

2️⃣ Key Holder (Operational/Delivery)

After confidence training, you may act as a Key Holder (with Territory Leader approval) to: 🔒 Open and set up the store in emergencies for/while managing the absence of senior leads.

⚠️ Essential Responsibilities:

• Follow Health & Safety and secure procedures closely.
• Take ownership of team workflow, service standards, and inventory.

3️⃣ Department Specialist

Be the go-to expert for your department: ✨ Share data-driven insights to highlight performance successes. ✅ Recommend trending products/services authentically. 🎨 Support self-development—continuously refine your skills.

4️⃣ Visual Merchandising Specialist

Style windows and floors to reflect current trends and our brand aesthetic:

• Follow VM guidelines and POS standards via high-quality product handling.
• Exhibit creativity in mannequin styling while staying aligned with our brand direction.
• Rotate stock to reflect current promotions.

Why Join New Look?

Care & Planet

Fashion should be force for good—we’re committed to sustainability and ethical sourcing. Our work isn’t just about clothes; it’s for people and the planet.

Diversity & Inclusion

We champion inclusivity in culture and design, backing every team member’s unique perspectives and potential.

Train & Grow

At New Look, we believe in investing in people:

• Training opportunities tailored to your goals, whether you’re just starting or leveling up.
• Flexible scheduling—we aim to support a variety of shifts to fit your needs.

Be Part of the Culture

Join a talented, values-driven team that thrives at work, supporting each other while achieving amazing highs.

Apply with a simple CV (.docx preferred) – let’s bring your energy to our stores!