New Look
Sales - Sales Advisor - UK
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Sales - Sales Advisor - UK
Sales Advisor – New Look
Our Vision
From our first Taunton store in the 1960s to an omnichannel business serving millions, we’re New Look. Our purpose is to inspire That New Look Feeling, driven by our core values: we play to win, we’re customer-obsessed, and we work as one.
Job Purpose
As a Sales Advisor, you’ll collaborate with management to deliver the ultimate omnichannel shopping experience for our customers. You’ll embody our Service Promise by embodying the values: 🔹 Customer-Obsessed 🔹 Play To Win 🔹 We Are One 🔹 It Starts With Me
Your mission: ✔️ Inspire customers to express themselves through fashion anywhere, anytime ✔️ Excel as a brand ambassador ✔️ Foster connections with the local community and charities
Key Responsibilities
🛍️ CUSTOMER EXPERIENCE
- Deliver a fantastic service experience, blending professionalism with personal style
- Be a one-brand presence by guiding customers across shops, app, or website if products aren’t available in-store
- Recommend products with confidence, aligning with trends and customer preferences
- Maintain high store standards—upselling services (e.g., alterations) to enhance the journey
- Engage with local community groups and charity partners
👥 TEAM & CULTURE
- Foster a collaborative, motivating environment where everyone feels valued
- Champion self-development, encouraging growth in yourself and your team
- Collaborate on retail strategy execution
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📈 GROWTH & PERFORMANCE
- Track store goals and exceed targets with a results-driven mentality
- Enhance cost control, sales growth, and stock management to protect profitability
- Upskill continuously by completing mandatory training modules
- Ensure a safe working environment by following health and safety protocols
Essential Skills & Qualifications
✅ Customer-focused communication—passionate about interacting with and serving customers ✅ Understanding of local demographics—knowledge of the customer base in your area ✅ Fashion enthusiasm—up-to-date with trends, product expertise, and brand innovation ✅ Resilience in fast-paced retail—ability to manage change and support team members ✅ Strong teamwork—empathy, collaboration, and alignment with corporate values ✅ Detail-oriented maintenance—ensuring store standards and visual merchandising ✔ Previous retail experience is a plus but not required
Key Relationships
- Store Manager
- Deputy/Store Manager
- Supervisor
- Wider Store Team
- Local New Look store hub
Specialised Roles
🗣️ Your Voice Rep
🔹 Amicably share and advocate team feedback for culture and workplace improvements 🔹 Represent the store in quarterly Territory and bi-annual Divisional meetings 🔹 Role-model company values, demonstrating an inclusive and inspiring approach 🔹 Challenge management constructively, aiming to drive positive change
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🔑 Key Holder Responsibilities
🔹 Operate in limited management absence (with Territory Leader approval) to:
- Open/close store initially for deliveries or prep work
- Enforce H&S protocols rigorously
- Maintain team service standards and stock integrity
👗 Department Specialist
🔹 Own performance of your department’s visuals, operations, and customer experience
- Utilise data reports to guide sales strategies
- Cultivate expertise in product recommendations to boost conversions
📎 Visual Merchandising Specialist
🔹 Ensure alignment with brand guidelines in presentation, window displays, and in-store layout 🔹 Update seasonal floor layouts, sales, and promotions 🔹 Stay informed on industry trends, competitor strategies, and influencer insights
Why Work at New Look?
🎒 Develop your career through training and mentorship programmes 💶 Monthly 25% off privilege vouchers for you and family 🕒 Flexible work patterns discussed to meet your preferences 📌 CV tips: Use a simple Microsoft Word format when applying
Apply now—join us in driving fashion-driven success!
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