New Look
Sales - Sales Advisor - UK
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Sales - Sales Advisor - UK
Sales Advisor – New Look
From our first store in the 1960s, a little Taunton shop with great clothes and even better prices, to an omni-channel business serving millions of customers, we're New Look. Our purpose is always to inspire That New Look Feeling, and we believe that starts with us. Our values motivate us every day: we play to win, we’re customer-obsessed, and we work as one.
Job Purpose
As a Sales Advisor, you’ll work with your management team to implement the ultimate omni-channel shopping experience, ensuring our customers receive the highest level of service through our Service Promise.
You’ll contribute to a team culture that’s fun, supportive, and results-driven while embodying our core values: Customer Obsessed, Play To Win, We Are One, and It Starts With Me.
Your role is to brand: inspire our customers to look and feel their best with the latest fashion, anytime and anywhere. Your passion for service and brand advocacy will drive engagement, sales, and loyalty.
Accountabilities and Responsibilities
🔹 Customer Experience
- Deliver exceptional service using our proven techniques
- Foster genuine connections with local customers to drive sales and community engagement
- Support our brands’ commitment to charity partnerships
- Maintain high in-store standards, ensuring spaces are clean, organised, and visually inspiring
- Offer omni-channel assistance – bridge gaps between in-store and online experiences (via App, website, or in-store)
- Help customers when products are unavailable in-store via online channels
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🔹 Team Culture & Growth
- Create an inclusive, supportive, and fun work environment
- Encourage self-development through proactive learning and career growth initiatives
- Coordinate efforts in line with our Retail Strategy
- Drive growth by hitting KPIs and staying informed on New Look’s offerings
🔹 Corporate Responsibility
- Follow all Health and Safety procedures to safeguard customers and staff
- Identify opportunities to maximise sales, minimise loss, and control costs
- Complete mandatory training modules to ensure compliance
Skills and Knowledge
- Customer-focused – great communication, engage passionately with customers
- Local market wisdom – understands and connects with core customer demographics
- Fashion-forward – passion for style, trends, and latest collections
- Resilience – adaptable to fast-paced retail industry changes
- Team player – collaborative approach and embodies the We Are One value
- Detail-oriented – maintains store standards and presentation
- Previous retail experience is desirable but not essential
Key Relationships
- Store Manager
- Deputy/Sales Manager
- Supervisor
- Wider store team
- Local New Look branches
Role-Specific Responsibilities
📣 Your Voice Rep
- udderstore ideas and feedback from team members
- Support key engagement initiatives to communicate effectively
- Present quarterly territory updates and (or bi-annual divisional meetings)
- Encourage constructive engagement and problem-solving
- Act as a leader by example, role-modeling company values
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🔑 Key Holder (Operational/Delivery)
- Assumes management-absence responsibilities (subject to mandatory training approval):
- Secure store with H&S adherence and sign-off before trade begins
- Support pre-trade tasks (e.g., deliveries, setup)
- Maintain operational security—ensure sales schedules and stock accountability
📊 Department Specialist
- Lead operational excellence in your assigned department
- Use data-driven insights to shape performance and customer journey planning
- Upsell confidently, ensuring expertise in your sector guides recommendations
🎨 Visual Merchandising Specialist
- Execute VM and POS guidelines with creative flair in window displays
- Style mannequins, in-store layouts, and manage space effectively
- Support seasonal floor changes (promotions, sales)
- Track competitor trends and influencer innovations
Why Choose New Look?
- Inspiring people with dynamic fashion
- Develop with us – training and development opportunities
- Reach your potential – set goals and achieve them
- Live fashion – enjoy monthly 25% off privileges (and share with family!)
- Flexible working – discuss customised schedules based on your needs
Time to shape your future! Apply now.
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