New Look
Sales - Sales Advisor - UK
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About Us
We’re the feel-good fashion brand making style accessible and fun for over 55 years, on our website, mobile app and over 300 stores in the UK. By living our values - we play to win, customer obsessed, we are one and it starts with me - we deliver That New Look Feeling for our customers and each other.
Sales Advisor
Job Purpose:
As a Sales Advisor, you will work with your Management team to implement the ultimate Omnichannel shopping experience for our customers, ensuring they are given the highest level of service by living our Service Promise. You’ll be part of a team that has fun, supports each other and delivers results. You will do this by living and breathing our brand values in everything you do: Customer Obsessed, Play To Win, We Are One and It Starts With Me. You will inspire our customers to look good and express themselves with the latest fashion wherever and whenever they want. You will achieve this by being an ambassador for the brand and demonstrating our Customer Obsessed value.
Accountabilities and Responsibilities:
CUSTOMER
- Help inspire our customers to look and feel good by delivering our service techniques
- Create a fantastic customer experience and let your personality and individual style shine through in everything you do
- Omnichannel: help customers find what they are looking for online if not available in store
- Understand and embrace local customers to drive sales and connect to the community including charity partners
- Support in delivering great standards in store, creating a visually exciting experience
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TEAM
- Create an inclusive environment that embraces everyone and encourages fun and open communication
- Take a proactive approach to your own self-development
- Work collaboratively to deliver our Retail Strategy
GROWTH
- Recognise your own contribution towards performance and Objective Key Results (KPIs)
- Keep up to date with everything New Look has to offer to recommend products and services
- Understand and show determination to exceed store targets
- Ensure store environment is safe by following Health and Safety procedures
- Help protect profit by understanding areas to focus on for sales, loss reduction, and cost control
- Fulfill responsibility to remain compliant with all Mandatory Training Modules
Skills and Knowledge:
- Confident with people and passionate about talking to customers
- Communicate well and deliver a great customer experience
- Understand the core customer in your local market
- Passionate about fashion and clothes, keeping up to date with trends
- Embrace change and demonstrate resilience, supporting team members
- Understand teamwork and demonstrate values and behaviours that make a great team player
- Keen eye for detail in maintaining great store standards
- Previous experience in retail is desirable but not essential
Key Relationships:
- Store Manager
- Deputy/Sales Manager
- Supervisor
- Wider Store team
- Local New Look store
Roles and Responsibilities:
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Your Voice Rep:
- Help give team members confidence to voice ideas and opinions
- Support communication and delivery of key engagement initiatives
- Be an ambassador for your store at quarterly Territory Your Voice meetings
- Challenge store management to influence change based on team feedback
- Role model company values to customers and team
Key Holder (Operational or Delivery):
- Support opening and set up of the store in absence of management
- Access store prior to trade to complete delivery or other tasks
- Ensure H&S and security procedures are adhered to
- Responsible for team, service levels, and stock in absence of management
Department Specialist:
- Deliver exceptional standards and operational excellence
- Utilize data and reporting to share and shape department performance
- Be the go-to expert for your department and confidently recommend products
Visual Merchandising Specialist:
- Support delivery of brand VM and POS guidelines
- Execute window and mannequin styling
- Support floor moves in line with trade activity
- Keep up to date with current trends and influencer promotions
Why New Look?
- Care about you and the planet, believing fashion should be a force for positive change
- Celebrate inclusion and diversity
- Prioritize development with training to support progression
- Flexible employer with various work patterns
- Ensure your CV is in a simple format (e.g., Microsoft Word) for a smooth application process
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Jessica, London
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