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Sales - Sales Advisor - UK
Sales Advisor – New Look
From our first Taunton store in the 1960s, offering great clothes and unbeatable prices, to today's omni-channel business serving millions of customers—we’re New Look.
Our Purpose Our purpose is to inspire That New Look Feeling, built on these core values:
- Play to win
- Customer-obsessed
- We Are One
- It Starts With Me
About the Role
As a Sales Advisor, you’ll shape the ultimate omnichannel shopping experience for our customers, ensuring they receive the highest level of service through your alignment with our Service Promise.
You’ll join a team focused on fun, collaboration, and results—achieving this by embodying our brand values: Customer Obsessed, Play To Win, We Are One, and It Starts With Me.
Your mission: inspire customers to look and feel their best with the latest fashion—anytime, anywhere—by being a brand ambassador who embodies the Customer Obsessed mindset.
Key Responsibilities
CustomerFocus
- Deliver world-class customer service by showcasing our Service Promise and our Customer Obsessed values.
- Provide a personalized shopping experience—blending in-store and online interactions to ensure seamless, unified shopping.
- Understand your local customer base to drive sales and build meaningful connections with the community and charity partners.
- Maintain high store standards, creating a visually inspiring environment.
Team
- Foster an inclusive, supportive team culture that encourages fun, collaboration, and individual perspectives.
- Actively contribute to your professional development and encourage team growth.
- Work collaboratively to deliver the Retail Strategy.
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Growth
- Drive performance by maintaining awareness of New Look’s latest products, offers, and brand updates.
- Support store targets, aiming to exceed them while keeping an eye on health & safety procedures and loss prevention.
- Remain compliant with Mandatory Training Modules.
- Mitigate risks by ensuring store safety, security, and cost control.
Skills & Knowledge
- Comfortable engaging with customers, communicating authentically while maintaining a friendly demeanour.
- A deep appreciation for customer demographics in your local market.
- Passionate about fashion, staying current with trends and inspired by trends across platforms, including retailers and influencers.
- Adaptable and resilient—utilise changing retail dynamics to support both yourself and your team.
- Commitment to teamwork—collaborating effectively and embodying the New Look values.
- Attention to detail to ensure impeccable store standards.
Experience: Retail experience helps but isn’t essential.
Key Relationships
- Store Manager
- Deputy/Sales Manager
- Supervisor
- Wider Store Team
- Local New Look Store leadership
Diverse Role Duties
This role combines multiple areas to showcase leadership and expertise:
Your Voice Rep
A crucial/store representative role enhancing team collaboration and communication, including:
- Encouraging staff confidence to voice opinions, share ideas, and challenge perspectives.
- Supporting key initiatives, engagement programs, and team alignment.
- Ambassador at Territory and divisional Your Voice meetings—sharing and influencing change based on store feedback.
- Model company values offering a positive example for staff and customers.
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Key Holder (Operational or Delivery)
- Ensure safe, secure, and efficient store operations in the absence of management.
- Oversee team, service levels, and stock essentials only when no managers are present.
- (Subject to completing Mandatory Training)
Department Specialist
- Lead to high operational excellence in your area of expertise:
- Drive performance, foster customer-centric product recommendations.
- Utilise data to shape departmental success.
Visual Merchandising Specialist
- Apply brand guidelines and POS standards to elevate visual appeal:
- Executed high-standard window styling and mannequin dressing to align with trends.
- Conduct periodic floor restock refinements, especially for sales and promotions.
- Stay aligned with trends, retailer benchmarks, and influencer engagement.
Why Join New Look?
- A dynamic company where you can grow—training, mentoring, and performance rewards support those.
- Monthly privileges: Enjoy 25% off luxury fashion for you and your family.
- Flexible employment: Opportunity to discuss working patterns customized for your needs.
We welcome motivated candidates who want to build a rewarding career in fashion, people, and commerce.
⚜ Get started: Apply now and reveal the power of New Look!
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