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Sales & Service Engineer
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Sales & Service Engineer
Location
Hybrid: Redditch or Bradford
About Us
Gardner Denver is a leading provider of mission-critical flow control and compression equipment and associated aftermarket parts, consumables, and services, which it sells across multiple attractive end-markets within the industrial, energy and medical industries. Its broad and complete range of compressor, vacuum and blower products and services, along with its application expertise and over 160 years of engineering heritage, allows Gardner Denver to provide differentiated product and service offerings for its customers' specific uses.
Job Summary
Working within the eMobility team, the S&S engineer will act as the primary contact between Gardner Denver & our network of UK electric bus operators and service partners. They will provide on-site technical support as well as performing routine service and repair work for the GD fleet in the field. The S&S engineer will also actively seek opportunities to grow the revenue generated from our AMT and service offerings and manage the bid processes for fleet spare parts tenders. This is a critical role within the UK eMobility organisation with a broad scope for developing the UK service offering as well as future progression within the Transport organisation.
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Responsibilities
- Act as the primary point of contact for bus operators utilising Gardner Denver eMobility compressors throughout the UK & Ireland.
- Perform the inspection and diagnosis of eCompressor faults in service including on site testing and analysis.
- Perform routine maintenance and minor repair works on site where possible.
- Identify and convert aftermarket revenue opportunities within the customer base including supply of service parts and packages.
- Work closely with the commercial, PM & Quality teams to resolve issues and act as the VoC
- Develop understanding of the wider UK bus operator network and develop market awareness of GDTS.
- Provide related technical training and support to the bus operators network.
- Support the AMT & service activities of the wider eMobility business in EMEIA as needed.
Basic Qualifications
- Time Served apprenticeship or HNC in Engineering or other technical discipline. Equivalent experience or suitable training qualifications will be considered.
- Proven experience of working in a service, engineering or technical support environment.
- Commercial and financial awareness
- Willingness to travel both in UK and infrequently in Europe, as required.
- Willingness to work outside of standard office hours including flexibility on start / finish times to suit the Customer’s needs
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Travel & Work Arrangements/Requirements
- Hybrid
- Extensive UK travel and openness for limited European/ global travel.
- Regular visits to the Redditch eMobility centre
- Approximately 3 days per week at customer sites
Key Competencies
- Confident and effective communicator
- Organised with strong time management skills
- Self-motivated and able to work under your own initiative
- Technically competent and credible in a workshop environment
- Adaptable and willing to learn and develop
What we Offer
- 25 Days Holiday + 8 Bank Holidays (Option to purchase 5 days after probation period)
- 7% Employer Pension Contribution
- Westfield Health Medial Cash Plan Cover
- Death in Service Benefit of 4 x salary
- Cycle scheme (After probation period)
- Electric Car Scheme (After 1 year employment)
- 10% of salary in shares after 1 year of employment
- Costco Gold Company member, allowing employees to join.
- Employee Assistance Program
- Enhanced Maternity & Paternity Policies
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