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Sales Specialist – Norwich Branch
We have an exciting opportunity for a Senior Sales Specialist in our Norwich branch!
Frazer, a leading provider of specialist civils, infrastructure and utility products and solutions, is seeking a passionate and dedicated individual who shares our commitment to exceptional service.
Frazer, part of Stark UK, is built on a strong belief in our people. We’re not just a team; we’re a thriving, purpose-driven community undefined by decency, passion, and pride in our work. We foster an energetic and inclusive workplace where everyone has the opportunity to achieve their full potential—and where your ideas are embraced.
Hours
Monday–Friday: 7:00 AM – 5:00 PM
About the Role
As our Sales Specialist, you’ll play a crucial role in driving growth and delivering outstanding service. Your responsibilities include:
- Building strong relationships with existing, new, and lapsed customers to understand and fulfil their needs.
- Maximising sales opportunities by leveraging customer interactions—achieving targets through upselling, cross-selling, and expert product advice.
- Developing deep supplier knowledge to identify and capitalise on product improvements and industry trends.
- Ensuring timely order fulfilment for all customer demands.
- Improving customer experience by adhering to established service plans.
- Providing clarity on trading terms, account policies, and credit levels (with financial administration responsibilities).
- Supporting company-wide initiatives and maintaining a positive contribution to team success.
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Requirements
Key Qualities
Frazer thrives on a culture defined by:
- Enthusiasm – An infectious positivity and genuine passion for sales and the merchant industry.
- Decency – Integrity, mutual respect, and honesty in all professional dealings.
- Team Spirit – A collaborative mindset where helping others drives collective achievement.
- Pride – A dedication to consistently delivering top-tier results.
Essential Skills & Experience
- Proven customer-focused outlook, with a relentless drive to deliver the best outcomes.
- The ability to build rapport quickly, understand diverse customer portfolios, and secure long-term projects.
- Proactivity and strong organisational skills, with meticulous attention to detail.
- Confidence in leveraging IT systems, paired with excellent communication over the phone.
Benefits
Your dedication will be rewarded with a comprehensive benefits package:
- Competitive basic salary.
- Performance-related bonus tied to individual and team success.
- Retirement Savings Plan (Pension) with Legal & General, including:
- Automatic lump-sum death benefit of 2x basic salary.
- Enhanced *4x lump-sum benefit if you contribute 4% of your earnings to the Stark Building Materials Retirement Savings Plan.
- Life Assurance from Day 1.
- WorkPerks – Extensive discounts across high-street retailers and online platforms via Reward Gateway.
- Aviva Digicare+ Workplace App: Provides access to:
- A digital GP consultation.
- Second medical opinions and mental health support.
- Bereavement guidance and nutritional consultations.
- Voluntary company benefits, including:
- Car Salary Sacrifice Scheme supported through VWFS Financial Services.
- Cycle2Work scheme.
- Benenden Healthcare for enhanced private medical care.
- Critical Illness Cover.
- Employee Discounts.
- Refer a Friend Scheme with rewards for successfully bringing new talent on board.
- Wellbeing Centre via WorkPerks, prioritising employee health and happiness.
- Coming soon: New Reward & Recognition Programme to further celebrate your contributions.
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About Us
Frazer is proud to be part of Stark Building Materials UK, where we deliver high-performance products and unparalleled service. Our culture is defined by collaboration, enthusiasm, and a shared commitment to excellence.
If you’re ready to elevate your career, connect with a dynamic team, and make an impact, we want to meet you! Apply today and join us in shaping the future of the industry.
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