New Look
Sales - Supervisor Peterborough Serpentine Green Hampton
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Supervisor
About the Role
We’re the feel-good fashion brand making style accessible and fun for over 55 years, across our website, mobile app, and over 300 stores in the UK.
By living our values—Play to Win, Customer Obsessed, We Are One, and It Starts With Me—we deliver That New Look Feeling for both our customers and each other.
As a Supervisor, you will work with your management team to implement the ultimate Omnichannel experience for our customers, ensuring they receive the highest level of service by upholding our Service Promise.
You will join a team that thrives on fun, mutual support, and delivering outstanding results. This involves embodying our brand values: Customer Obsessed, Play to Win, It Starts With Me, and We Are One.
You will inspire our customers to look good and express themselves with the latest fashions through omnichannel channels, matching their style preferences whenever and wherever they choose. Your role involves being an ambassador for the brand, demonstrating the core principle: our customers matter.
Responsibilities
Customer-Focused Accountabilities
- Develop the team to deliver an Omnichannel customer journey within stores, ensuring a seamless experience that reflects a single brand presence, whether in-store or online.
- Coach and develop teammates on Yours At That Door (YATD) techniques, regularly observing and providing feedback to enhance style advice or product recommendations. Foster an environment where customers feel confident experimenting with various styles.
- Actively participate in designing in-store visual journeys, tailoring layout, merchandising, windows, and mannequins to align with the local market and customer preferences.
- Embed the Service Promise (Easy/Smile/Care) and make this philosophy a central part of the in-store experience.
- Capture and act on customer feedback via Voice of the Customer (VOTC) data and notify the Deputy/Store Manager of opportunities to improve customer experiences.
- Support all KIND initiatives (backhauling, carrier bag recycling, waste management) to align with our core values.
- Ensure effective team deployment to meet customer needs efficiently.
- Recognise and celebrate team members for their excellent customer service contributions and amplify these successes across the territory.
- Actively support our charities and communities to create positive local impact where we operate.
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Team Development
- Foster an environment of diversity and inclusion, emphasizing how these principles shape recruitment, development, and retention practices.
- Collaborate with the Deputy/Store Manager to develop an engaging work environment that solicits and acts upon employee feedback while prioritizing team wellbeing.
- Role model our Values: Ensure your team integrates brand values into their everyday roles.
- Proactively seek personal development opportunities, understanding they are just as critical as those of your team.
- Train a team of high-performing Omnichannel advocates who prioritize delivering excellent customer experiences.
- Nurture talent and career growth to retain and develop high-performing employees, advocating for succession plans that prepare future store leadership.
- Support the Management Team through any change, showcasing exceptional communication skills and adaptability amid evolving environments.
- Play a key role in cultivating a high-performance culture that recognizes both individual and team achievements.
- Uphold key people policies and procedures with fairness and consistency.
- Train teams to maintain a safe working environment, ensuring compliance with Health & Safety (H&S) procedures.
Growth-Oriented Accountabilities
- Monitor store targets and key performance indicators (KPIs), using data to identify growth opportunities.
- Ensure high-standard activity execution, maximizing conversion opportunities while strategically minimizing markdowns.
- Help the Store Manager achieve strong visual execution, while maintaining efficient and sustainable operational processes, to maximize sales growth.
- Keep teams updated on New Look offerings so they can provide authentic product recommendations, boosting store performance and brand visibility.
- Utilize Omnichannel customer data and local market insights to aid informed decision-making with the Store Manager.
- Confirm that Standard Operating Procedures (SOPs) are consistently followed by the team to protect the brand’s reputation and improve efficiency.
- Collaborate with the Deputy/Store Manager to achieve profit growth and sales targets, demonstrating proactive financial responsibility.
- Adhere to legal operational compliance, ensuring understanding of team roles and responsibilities is clear.
- Manage payroll within budget and adhere to company guidelines.
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Required Behaviours, Knowledge, and Experience
- Passionate about engaging with customers: you enjoy connecting, explaining, and sharing a great customer experience that reflects your unique personality.
- Deep understanding of our target customer demographic within the local market.
- Excited by fashion and committed to staying updated with current trends.
- Embrace change: resilient and adaptable to the dynamic retail environment, and capable of supporting your team through transitions.
- Dedicated to teamwork: you demonstrate our brand values and behaviours, fostering team unity through contribution and leadership.
- Attention to detail: skilled in maintaining high store standards.
- Preferred but not mandatory: prior experience in retail.
Key Relationships
- Sales/Dept Head
- Store Manager
- Store Team
- Local New Look Stores
Why Work at New Look?
We believe that fashion should drive positive change. We are dedicated to treating you—and the planet—with care, championing inclusion and diversity in everything we do. Our team embodies these values, jointly committing to our shared purpose and goals.
We prioritize your growth through development opportunities and training programs, catering to your ambitions and facilitating your career progression.
To accommodate your personal needs, we are a flexible employer with various employee scheduling options. If you have a specific scheduling preference, we welcome discussions to align with our operational requirements.
When applying, please ensure your CV is in a straightforward format, such as Microsoft Word, to facilitate a smooth application process.
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