Ecotricity
Sales Support Administrator
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About The Role
We are looking for a Sales Support Administrator to join our rapidly expanding business sales team.
The role demands a quick and accurate turn-around of information, data, and documentation, a wide variety of responsibilities, and a keen ability to manage constantly changing priorities. The job holder will work alongside the rest of the sales team, covering all administrative elements of the sales process (pre and post sales). You will provide administrative support to the B2B Sales Team, playing a crucial role in supporting the department's growth. The Sales Support Administrator will support the team by managing administrative tasks, coordinating with internal departments, and ensuring a smooth sales process. This role is ideal for someone who is highly organised, detail-oriented, and proactive in supporting a high-performing sales function. This role is very varied, challenging, rewarding, and requires excellent communication and organisational skills.
For this role, you'll need to be based within a reasonable distance of our office in Stroud, Gloucestershire, as the role requires a minimum office presence of three days per week in line with the agreed hybrid working rota.
Core Responsibilities
- Assist the sales team with administrative tasks, including data entry, document preparation, and contract management.
- Self-organise and prioritise high levels of daily workflow with minimal supervision.
- Process sales requests accurately and in a timely manner.
- Set-up often complex and technical gas and electricity quotes within tight deadlines and to high levels of accuracy.
- Create and validate gas and electricity quote documentation in accordance with set guidelines.
- Maintain and update customer records in CRM systems.
- Handle incoming queries from customers and direct them to the appropriate sales representatives.
- Liaise with internal departments (e.g. pricing and customer service).
- Support bid and tender submissions by preparing the necessary pricing and contract documentation.
- Identify opportunities to streamline sales administration processes for greater efficiency.
- Various standard and ad-hoc reporting to Senior Managers.
- Provide other ad-hoc support as and when required with internal and external queries and projects via both email and telephone.
- Adherence to internal process and policies.
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About You
Skills Required
- Proven experience in a sales support, sales administration, or customer service role.
- Strong organisational and multitasking abilities.
- Analytical ability to assess and interpret data and identify opportunities.
- Ability to develop relationships and leverage added value from them – including with senior stakeholders.
- High attention to detail and accuracy in documentation.
- Ability to work collaboratively within a fast-paced sales environment.
- High level of numeracy and problem-solving ability.
- Excellent written and verbal communication skills.
- Excellent time management and organisational skills.
- Strong networking & relationship building skills – both externally and internally.
- Self-driven and results orientated.
- Ability to work under pressure and manage multiple deadlines.
- Understanding of the energy industry (desirable but not essential).
- Strong skill level in Excel, PowerPoint, SAP, or similar CRM.
- Good computer literacy including Microsoft Office Packages.
- Proficiency in CRM systems and Microsoft Office Suite (Excel, Word, Outlook, PowerPoint).
Attributes
- Manages relationships effectively both internally and externally.
- Treats customers the way we like to be treated ourselves.
- Solutions focused and resourceful.
- Committed to continual improvement.
- Engaging and motivating attitude and style.
- Methodical and organised, managing own work.
- Is receptive to feedback and acts accordingly.
- Exceptional team player who builds open and supportive relationships.
- Flexible and adaptable approach to work.
- Creative and innovative.
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About Us
What's in it for you...
- Healthcare plan, life assurance, and generous pension contribution
- Volunteering Day
- Hybrid Working
- Various company discounts (including shops, gyms, days out, and events)
- Holiday of 25 days (plus bank holidays) & ability to buy/sell days
- Cycle to work scheme, car pooling, and onsite parking available
As a valued member of the team, you will be supporting the Group Environmental Policy and its associated sustainability objectives and targets.
Flexibility Statement
The fast-moving nature of the business means that from time to time you may be asked to perform duties or tasks outside of your original job description on an ad hoc basis. This allows the company to utilise our people in the best possible way at all times and helps our colleagues to make the best contribution in a changing environment.
Ecotricity is Britain's overall greenest energy company- it’s more than just green energy – the breadth and depth of our work on green issues is unmatched. When we started back in 1995, we were the first company in the world to provide a new kind of electricity - the green kind.
Our mission was, and remains, to change the way energy is made and used in Britain - by replacing fossil fuels with clean, renewable energy. We don't just supply green energy, we use the money from our customers' bills to make it ourselves too – we have built windmills and sun parks in Britain. We call this turning 'bills into mills'. We don't just focus on energy though- we built the Electric Highway, Britain's leading network of electric vehicle charging points; we helped Forest Green Rovers become the greenest football club in the world; and we launched Britain's greenest mobile phone service, Ecotalk, where they use the money from their customers' bills to protect and regenerate Britain's lost rainforests.
Ecotricity is an equal opportunities employer and is committed to providing equality for all.
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