AMCO
Sales Support Administrator
Redditch
Posted about 14 hours ago
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Sales Support Administrator
Division: Redditch
Department: Sales
Employment Status: Permanent
Reporting to Senior Account Manager
JOB DETAILS
Responsible for:
- Supporting the Account and Sales Managers
- Responsible for new inbound enquiries and qualifying the lead.
- Carrying credit checks on new accounts and updating the CRM with the information
- Compile sales data into power point for monthly board meetings
- Managing and ordering company merchandise
- Produce individual monthly KPI reports
- Oversee the CRM system to ensure tasks are completed within given time frames
- Working closely and collaboratively with internal stakeholders to ensure seamless service delivery and KPI adherence
- Assisting sales teams with proposal development and product/service presentation
- Managing customer databases, ensuring all client information is accurate and up-to-date
- Coordinating with other departments to ensure sales, marketing, queries, and deliveries are handled efficiently
- Preparing sales reports and analysing sales trends to assist in creating sales strategies
- Handling administrative tasks such as managing sales contracts, filing important documents, and maintaining records
- Providing excellent customer service, answering queries and solving problems
- Supporting the sales team in meeting sales targets
- Organizing and scheduling sales meetings and appointments
- Assisting with sales training and onboarding of new team members
- Organizing corporate events, client visits and catering.
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Health, Safety and Environmental Factors
Amco operates a comprehensive H&S policy. It is everyone’s responsibility to familiarise themselves with this policy, attend H&S training as required - and apply this policy at all times.
- To understand and achieved a high level of H&S standards.
- To ensure others (colleagues and contractors) also follow and understand the Company H&S Policy
JOB REQUIREMENTS & COMPETENCIES
Experience
- Demonstrable achievements in a similar role within the logistics market with at least 3 years continued experience.
- Sales support/admin background
- Experience of working within a fast paced, high growth logistics environment
Essential Job Skills
- Excellent telephone skills
- Experience working with Microsoft Dynamics CRM
- Advanced level of working with Microsoft Excel
- 3 years continued employment in a sales role
- A proven ability to put the customer’s requirements at the heart of what we do, striving to deliver high quality customer service at all times
- Prepare Sales KPI packs
- Sales results reporting
- Working collaboratively across departments.
- Track record of managing multiple commercial processes (budgets, contract renegotiation, KPI measurement), forecasting precisely, and identifying the solutions we can offer resulting in a positive commercial outcome for Amco and customers
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Personal Competencies
- Must have a ‘Can Do Attitude’ and a desire to improve
- Must be self-motivated
- Must be able to resolve and prioritise conflicting requirements
- Able to identify improvements and see those improvements though to implementation
- Customer and service focused
- Willingness to take charge and resolve issues
- Must be determined, keen to learn and develop
- Excellent verbal and written communications skills
- Excellent presentation skills
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Skills
Sales Support
Customer Service
Microsoft Dynamics CRM
Microsoft Excel
Sales Reporting
KPI Measurement
Proposal Development
Database Management
Collaboration
Problem Solving
Communication
Presentation Skills
Time Management
Organizational Skills
Attention to Detail
Self-Motivation