Sphere Digital Recruitment Group
Sales Support Administrator
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Customer Support Administrator (Temporary Contract)
đź“Ť Location: Bermondsey, London (Office-Based) đź•’ Start: ASAP
About the Role
We are supporting a growing retail business in the search for a Customer Support Administrator to join the team on a temporary basis.
This is a varied, hands-on role supporting the day-to-day running of e-commerce operations, customer service, and warehouse coordination. The successful candidate will be highly organised, proactive, and confident managing multiple administrative tasks while working closely with third-party logistics providers and internal teams.
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Key Responsibilities
- Coordinating e-commerce order fulfilment with third-party warehouse and logistics partners
- Supporting stock control and inventory management alongside warehouse teams
- Managing customer service administration, including:
- Pre-orders
- Delivery updates
- Returns
- Refunds
- Liaising with courier providers to resolve delivery queries
- Processing customer refunds accurately and efficiently
- Monitoring warehouse packaging and consumables:
- Reporting shortages
- Ordering stock
- Maintaining accurate records and updating internal systems
- Supporting wider operations and customer care activities as required
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Skills & Experience
Essential:
- Previous experience in e-commerce operations, customer service, or operations administration
- Experience managing refunds, returns, and customer enquiries
- Comfortable liaising with third-party logistics providers and couriers
- Ability to manage multiple priorities in a fast-paced environment
- Strong communication skills and a proactive approach to problem-solving
- Proficient in Microsoft Office, particularly Excel
Desirable:
- Experience using NetSuite
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