Liberty Wines Ltd
Sales Support Co-ordinator
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Sales Support Co-ordinator
We are recruiting a Sales Support Co-ordinator on a fixed-term maternity cover contract to provide extensive support to the sales team, and wider commercial function, including portfolio (buying and brand management), trade marketing and others across the business. The role includes the maintenance of accurate data and reporting on product, supplier and customer data.
What will you be doing
Assist in all areas of Sales Support work including:
- Manage the Sales Support inbox and deal with day-to-day requests from Sales teams
- Ensure all requests are dealt with/allocated to other team members accurately and in a timely manner
- Creation of bespoke reports on stock/sales/customers
- Manage customer contact database and work with Sales to ensure contact details are up to date
- Assist senior members of the sales team with the daily management of some key accounts, including managing reserves and pricing, as well as developing and maintaining relationships directly with the customer
- Provide support to the sales team with Pipedrive, our prospect management system
- Ensure accuracy of Pipedrive data, including working with sales to ensure new business opportunities are up to date, uploading data, creating fields for the LW Pipedrive interface and producing Pipedrive reports
- Assist with the transition for managing customer contacts in Pipedrive
- Collate restaurant reviews for existing customers and prospects, and distribute to sales teams weekly
- Research new business openings and opportunities to identify potential customers
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About you
- Advanced Excel skills – ability to use complex formulas and functions, including logical functions, lookups, and data validation
- Comfortable manipulating large datasets to display information in a clear manner (using pivot tables and other techniques)
- Exposure to Power BI reporting and SQL is beneficial
- Proficient with other Microsoft packages (Outlook, Word and PowerPoint)
- Excellent attention to detail
- Committed to a high level of customer service
- Highly organised, flexible, self-motivated, and responsive
- Good written and verbal communication skills
- Team player
- A good understanding of the wine industry / wine knowledge (and WSET qualifications) is beneficial
What you can expect
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- This role is a 12 month maternity cover.
- 25 days holiday excluding public holidays
- Personal bonus of up to 5% of salary, based on performance against key objectives
- Company bonus of up to 15% of salary
- Company pension scheme matching up to 5% of contributions
- 18 weeks enhanced maternity leave and 4 weeks paternity leave.
- Cycle to work & electric car scheme
- Employee Assistance Programme
- Travel insurance
- Employee wine discount
- Retail, wellbeing, technology, and travel discounts
Liberty Wines is an award-winning company and accredited silver by Investors in People which offers excellent opportunities for training and development alongside a great working environment (and an even better coffee machine).
We encourage all our employees to further their wine knowledge through our in-house Liberty Wines Academy and WSET (Wine & Spirit Education Trust) courses alongside building skills and experience over the course of their professional development.
Liberty Wines celebrates diversity, and we are committed to creating an inclusive environment where everyone feels comfortable to be themselves.
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