Codan Limited
Sales Support Coordinator
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What will you be doing?
Reporting to the VP of Sales, the Inside Sales Representative will play a key role in supporting the Sales team through lead generation, customer engagement, and sales operations activities. This particular role will be initially focused on our Unmanned Systems datalink market. Based in the Whiteley office, this role is responsible for managing both inbound enquiries and proactive outbound outreach, helping to build and maintain a strong pipeline of opportunities.
This is a highly interactive role where the Inside Sales Representative will work closely with Sales, Engineering, Operations, and other internal teams to ensure a seamless customer experience. The position involves identifying potential customers, understanding their needs, and supporting the sales process from initial contact through to opportunity development.
The role offers the opportunity to develop strong commercial and technical awareness, while contributing directly to sales growth through a mix of relationship building, CRM management, and campaign execution. There is excellent potential for forward career progression to Sale Account manager within the team for the right candidate.
Key Responsibilities Include:
- Supporting the external Sales team with quoting activities, opportunity updates, and lead creation within the CRM system.
- Managing inbound enquiries and proactively generating leads through outbound calls and targeted campaigns.
- Engaging with customers to understand their needs and identify potential sales opportunities.
- Providing product information and responding to customer queries in a timely and professional manner.
- Maintaining accurate and up-to-date records of customer interactions and opportunities within Salesforce CRM.
- Collaborating with internal teams including Engineering, Operations, and Logistics to support the sales process and customer delivery.
- Participating in sales meetings and contributing to team alignment, pipeline development, and performance tracking.
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About You:
The ideal candidate will be a motivated and customer-focused sales professional with strong communication skills and a proactive approach to lead generation. Comfortable working in a fast-paced environment, they will be confident engaging with customers over the phone and through digital channels, while maintaining a high level of organisation and attention to detail.
The successful candidate will bring a positive, coachable attitude and a willingness to learn, along with the ability to manage multiple priorities and contribute to team success. An interest in technology and the ability to quickly understand customer requirements will be key to identifying and developing sales opportunities.
To be successful in this role, you’ll ideally have:
- 2–5 years’ experience in a sales support or inside sales role.
- Strong communication and interpersonal skills with a customer-first mindset.
- Confident engaging existing customers by phone.
- Experience using CRM systems, with Salesforce experience preferred.
- Good organisational skills with the ability to manage multiple tasks and priorities.
- A solid understanding of the sales lifecycle and how to identify and develop opportunities.
- Experience with Microsoft Office applications, with knowledge of AI tools for lead generation considered beneficial.
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Benefits and Culture
Our culture is supportive and collaborative. You will be part of a multidisciplinary team where we share our ideas and innovation is strongly encouraged. We are looking for someone with genuine passion for the job and a “can-do” attitude.
Our employees receive:
- 25 days annual leave plus Bank holidays
- A generous pension plan, company match up to 9%.
- Company bonus scheme
- Annual pay reviews (discretional)
- A personal approach to training and development
- Employee Assistance Program
- Income protection
- Life assurance
- Flexible core working hours.
- Open plan, modern office environment
- Onsite subsidized café
Enjoy working as part of a global organisation with teams in Whiteley, Hampshire; USA; Denmark, Singapore; Dubai and Australia.
DTC is committed to promoting a culture that supports personal development and embraces a diverse mix of employees throughout all levels of the organisation.
Interested in a career with us? Simply click on APPLY and we’ll be in contact shortly.
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