CMA CGM | ABOUT US

Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions.

Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050. Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group’s shipping and logistics expertise to bring humanitarian supplies around the world.

Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 155,000 people worldwide, including 4,000 in Marseilles where its head office is located.

THE ROLE | PURPOSE

As our Sales Support Coordinator, you will work closely with the Sales Team Leader and Account Manager, ensuring a comprehensive and effective all-round Sales service is provided to Customers.

Through a proactive and customer-centric approach, you will be a trusted point of contact for customers. You will be providing competitive rate quotations to suit the needs of new and existing customers, whilst managing existing agreements and supporting with the identification and development of new business opportunities and increasing volumes at every opportunity.

WHAT WILL YOU BE DOING | KEY RESPONSIBILITIES

• Ensure that customer requirements (e.g responding to quotation requests with competitive quotes and seeing these through to successful resolution) are met in a professional and timely manner.
• Build effective working relationships with internal stakeholders, including Account Managers, wider Sales team, Trade teams and Customer Care, ensuring all customer requirements and expectations are met.
• Establish strong working relationships with new and existing customers, ensuring regular and proactive contact (e.g. encouraging utilization of web platform & online accounts), to support the development of increased volumes and new business opportunities.
• Ensure information within internal systems and CRM is entered and maintained accurately, e.g. customer feedback, pricing information and exceptions, and ensuring all relevant internal departments are updated with key developments.
• Provide regular commentary of business relating to assigned customer accounts, highlighting business development opportunities and any other business.
• Liaise closely with Trade teams to secure competitive pricing to develop volumes.
• Analysis of statistical data, identifying opportunities to develop new business and cross-sell opportunities, and providing relevant reporting for Trade/Area, internal/external Sales and Management teams as required.
• Support ongoing review of processes and procedures, contributing to process improvement initiatives as required.
• Support resolution of customer complaints, whilst seeking to identifying root cause of issues to prevent repeat issues in future.