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Sales Support Engineer - Mechanical Engineering Products - £25k to £35k DOE - Office Based in Hertfordshire - Excellent benefits and hours
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A rare opportunity for a Mechanical Engineer to step into a role that sits at the intersection of technical sales expertise, customer engagement, and commercial growth. This position reports into the Head of Internal Sales & Customer Excellence, giving strong visibility and long-term progression potential. You’ll work closely with technical, engineering, and commercial teams to ensure solutions are accurate, competitive, and aligned to customer requirements.
The Role
You will play a key role in developing and growing customer relationships, combining technical understanding with commercial awareness to identify opportunities and deliver tailored solutions. This is a consultative internal sales role - focused on understanding customer needs, recommending the right solutions, and building long-term value. While there is an outbound element, success is driven by quality of engagement and technical sale credibility.
Key Responsibilities
Customer Development & Sales Activity
- Build and develop relationships with new and existing customers
- Identify opportunities within accounts through proactive engagement
- Conduct targeted outbound activity based on identified opportunities
- Follow up quotations and progress opportunities through to conversion
- Support onboarding of new customers and accounts
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Technical & Solution Support
- Provide technical guidance and product recommendations to customers
- Understand customer requirements and translate into appropriate solutions
- Support the development of accurate quotations and proposals
- Collaborate with technical teams on more complex solution requirements
Commercial Awareness
- Identify cross-sell and upsell opportunities within existing customer base
- Develop understanding of customer applications and industry use cases
- Maintain awareness of competitor activity and positioning
Collaboration & Internal Coordination
- Work closely with Technical Services, Engineering, and Field Sales teams
- Ensure opportunities are routed and progressed efficiently across functions
- Support Fabrication, Assembly, and Build activity where relevant
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Process & Pipeline Management
- Maintain accurate records of customer interactions and opportunities
- Manage pipeline activity to ensure consistent follow-up and progress
- Contribute to continuous improvement of internal sales processes
Why This Role?
- Blend of technical engineering exposure and commercial influence
- Opportunity to develop into field sales, key accounts, or specialist technical roles
- Work within a premium, solutions-led engineering environment
- High visibility role with exposure to leadership and broader teams
- Clear progression pathway within a growing and investing business
Ideal for someone looking to move beyond purely technical work into a commercially focused role, while still operating in a high-quality, engineering-led environment.
Due to high application volumes, only shortlisted candidates will be contacted - but we genuinely review, appreciate, and value every application and wish you the very best in your search.
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