Techary
Sales Support Executive
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Techary redefines the way customers procure, implement, and support their organisations' technology, providing an innovative alternative to the traditional Managed Service Provider (MSP) / Value-Added Reseller (VAR) approach.
Our concept, “Technology, done differently”, embodies our belief that the way our customers consume and utilize technology should innovate at the same pace as the technology itself.
Our customers range from small start-ups to global enterprises. From designing, deploying and managing infrastructure stacks within low-latency financial trading environments, to relocating the headquarters of a global fintech firm, our operations span multiple markets, industries and geographies.
Techary have helped customers scale their operations globally, gain an advantage in financial markets, enabled mission-critical projects and, most importantly, implemented technology that delivers alpha-accelerating business transformation.
The Role
As a Sales Support Executive, you will be the backbone of the sales team, providing day-to-day support across several tasks. Responsible for assisting with the operations of the sales department, you will play an instrumental role in ensuring customer satisfaction is upheld at all times. You will have a genuine desire to help, as this role offers a collaborative environment to make a meaningful impact into an expanding team.
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This is a great opportunity for anybody who is looking for their first role or to take the new steps in a rewarding career in the Technology sector. The Sales Support Executive will be reporting into the Sales Support Lead.
Duties & Responsibilities
- Assist Sales Support Lead with admin-based tasks, preparing quotes, data entry, data analysis and portal management.
- Support the Account Management team with the day-to-day running of their accounts.
- Help maintain relationships within the existing channel.
- Support with the customer retention in the form of tracking renewals and ensuring billing is actioned correctly.
- Liaise between all parties to ensure successful delivery of opportunities.
- Reporting and documenting - maintaining accurate, updated records of all client interactions and transactions through a CRM platform.
- Customer support and issue resolutions - addressing all client requests, issues, and concerns, working alongside internal teams on a collaborative basis to solve these issues.
Essential Skills
- Excellent verbal and written communication skills.
- Strong analytical and time management skills.
- Well-organised, detail-oriented, ability to multitask and quickly switch your focus.
- Outgoing personality with the ability to build relationships both internally and externally.
- Able to deal with high-pressure workloads and autonomously prioritise workload.
- An understanding of sales principles and customer service practices.
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Benefits
At Techary, we embrace a family culture and believe in working as a team to overcome any challenge we face.
Employee benefits include:
- 25 days leave per annum
- Birthday as an additional day's leave
- Support for Professional Training (Microsoft, Cisco etc)
- Private Medical Insurance, including gym discounts, dentist and optical cashback schemes
- Free breakfast, snacks and drinks
- Lunch provided Friday
Job Type: Permanent
Equal Opportunities & Diversity Policy
Techary is committed to promoting equality of opportunity for all staff and job applicants. We aim to create a working environment in which all individuals are able to make the best use of their skills, free from discrimination or harassment and in which all decisions are based on merit.
Full details of Techary’s Equal Opportunity Policy are available upon request.
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