Hotelbeds Group
Sales Support Executive - Transfers
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HBX Group
HBX Group is the world’s leading technology partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course we have an amazing team! Our people, Team HBX Group, are the beating heart of the company who we encourage to ‘move fast, dream big and make the difference’ every day. In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our ‘global approach, local touch’ mentality. We’re headquartered in Palma, Mallorca and employ around 3,500 people worldwide.
Job Description
About Us
HBX Group is the world’s leading technological partner, connecting and empowering the world of travel. We bring together global and local brands in accommodation, transport, activities and payments, serving 300,000 hotels and 60,000 hard-to-reach, high-value clients across 140 source markets. Tech-driven with a customer-first mindset, our commercial teams and talented HBX people are the heart of what makes us unique. At HBX, we believe that tech + data + people set us apart, supported by our “global approach, local touch” philosophy.
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The Sales Support Executive is part of the Go To Market Sales function, providing operational, technical, and commercial support to B2B partners across HolidayTaxis and the wider HBX Transfers portfolio. Working closely with Account Managers and cross-functional teams, the role ensures excellent partner support, smooth onboarding, issue resolution, and successful delivery of strategic initiatives, including client migrations and API integrations.
Key Responsibilities
- Support Account Managers in managing existing and new B2B partner accounts.
- Coordinate client onboarding, account setup, and system configuration.
- Manage booking-related updates, amendments, disruptions, and agent enquiries, ensuring clear communication across stakeholders.
- Act as the main contact for sales support queries, collaborating with Operations and Customer Service to resolve issues efficiently.
- Support client migrations, integrations, and adoption of HBX Transfers solutions.
- Maintain accurate system data and ensure consistency across platforms.
- Identify recurring issues and recommend process and service improvements.
- Provide first-line support for API partners, investigating integration, connectivity, and booking flow issues.
- Support testing activities for new integrations, enhancements, and system migrations.
- Liaise with Product, Technology, Operations, and Customer Service teams to resolve client issues end-to-end.
Skills & Experience
- Experience in travel industry sales support, account management, operations, or partner support.
- Strong understanding of B2B client relationships and service delivery.
- Experience with APIs, connectivity solutions, or travel technology platforms is advantageous.
- Excellent problem-solving and troubleshooting skills.
- Strong communication and stakeholder management abilities.
- Highly organised with the ability to manage multiple priorities in a fast-paced environment.
- Analytical mindset with strong attention to detail.
- Advanced Microsoft Excel skills and experience with CRM systems.
- Experience working across functions in an international business environment is desirable.
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At HBX Group, we believe that diversity drives innovation and makes travel a force for good. We're committed to creating an inclusive workplace where everyone feels valued and respected, embracing different backgrounds, perspectives and talents. Join us and be part of a team where diversity and equal opportunities really do make a difference.
You will have the opportunity to work for a company that is going through significant change in becoming the world’s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey.
As well as an attractive benefits package you will be able to work:
- Within an innovative, engaging and multicultural environment.
- Have the opportunity to build strong and lasting business relationships and friendships from around the world.
- Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe.
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