Metro Rod Newport & Hereford
Sales Support & Operations Coordinator
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Sales Support & Operations Coordinator
Company: Metro Rod LTD
Position Type: Full-time permanent Hours per Week: 37.5 Salary: Up to £25,000 DOE + benefits
Metro Rod is proud to serve high-profile and diverse clients across the FM, Social Housing, Property Management, Retail, Industrial, and Leisure sectors, including Equans, Amey, Aldi, Mitie, Greggs, McDonald's, and Wetherspoons. Now in its 40th year, we continue to grow as part of the Franchise Brands group.
As one of the UK’s leading providers of drain clearance and maintenance services (alongside sister company Metro Plumb), we rely on our 60+ franchisees across all regions. Over 30 years, we’ve built a reputation for quality service and customer satisfaction, offering reactive maintenance to major companies and high-profile brands. Meanwhile, our group also includes Willow Pumps (sewage solutions) and Filta (commercial kitchen services), creating a complete one-stop shop for water and waste management.
Role Overview
The Sales Support & Operations Coordinator ensures operational efficiency, data integrity, and customer fulfilment across the sales lifecycle.
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Key Responsibilities:
- Sales & Administrative Support: Coordinate between internal teams to maintain smooth workflows.
- CRM & Portal Management:
- Update and maintain customer portals and CRM systems (e.g., HubSpot).
- Monitor job and performance data, ensuring accuracy and accessibility across platforms.
- Reporting & Data Analysis: Generate performance reports to track workflows, service levels, and contractual requirements.
- Process Improvement: Identify inefficiencies, recommend optimisations, and refine internal systems.
- Customer Engagement: Maintain high standards in data integrity and customer-facing interactions.
This role is ideal for an organised, proactive individual passionate about sales support, operations, account management, or commercial administration.
Experience & Skills
Preferred Qualifications:
- Proven experience in administrative, sales support, or customer service roles.
- Familiarity with CRM systems (HubSpot or equivalents).
- Strong proficiency in Microsoft Office and multi-system environments.
- Technical aptitude for workflow systems and customer portals (advantageous but not mandatory).
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Required Traits:
✔ Highly organised – Ability to juggle deadlines and priorities. ✔ Detail-oriented – Ensures data accuracy at all times. ✔ Communication skills – Builds strong internal and external relationships. ✔ Problem-solving mindset – Proactive with a focus on solutions. ✔ Collaborative & adaptable – Comfortable in both independent and team settings.
What You’ll Get
Competitive Package:
- 25 days’ annual leave (including bank holidays).
- Royal London Pension and Group Life Assurance.
- Cycle to Work Scheme + Free Eye Tests/Glasses Discount.
- Free Parking and Employee Discounts (via Mintago).
- Employee Assistance Programme and Occupational Health Support.
Company Culture: We’re an equal opportunities employer, welcoming applicants from all backgrounds. Diversity and inclusion are fundamental to our growth and success.
Ready to help keep drains flowing and workflows efficient? Apply today!
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