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Job Title: Sales Support Specialist
Reports to: Sales Support Manager
Business Unit: Micromail/Presidio Licensing Centre of Excellence
Location: Hybrid – Cork or Dublin Office
Overview of Role
Micromail, now part of Presidio, is seeking to recruit a Sales Support Specialist. Micromail is one of Ireland’s leading software reseller and licensing partner, with a strong focus on Microsoft and Adobe. The ideal candidate will play a key role in ensuring smooth sales operations while delivering excellent customer service.
Key Role Responsibilities
- Placing orders via internal and vendor platforms
- Preparing and sending quotations to customers
- Manage and process incoming customer POs
- Managing mailboxes
- Become expert in our customer portal and ITSM platform
- Provide end users of our customer portal with training and support
- Dealing with initial customer queries or issues
- Complete training from key vendors as required
- Support Account Managers on key customer accounts
- Process and maintain sales support material such as product pricelists
- Handle customer inquiries, complaints, and follow-ups.
- Support internal teams with administrative tasks as needed.
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Education, Qualifications and Skills
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Your very own career expert that helps elevate your application to the next level.
- Understanding of the IT industry sales channel
- Previous experience in a similar role is a strong advantage
- Knowledge of vendor ordering platforms, such as Microsoft and Adobe, an advantage
- Ability to build a rapport with customers, partners and colleagues
- Strong organisation and multitasking skills with high attention to detail
- Diploma or degree in Business, Administration, Sales, Marketing, or a related field (or equivalent work experience) is a strong advantage
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