Cengage Group
Sales Support Specialist
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We believe in the power and joy of learning
At Cengage, our employees have a direct impact in helping learners around the world discover the power and joy of learning. We are bonded by our shared purpose – driving innovation that helps millions of learners improve their lives and achieve their dreams through education.
What you'll do here:
As a Sales Support Specialist UKI & Europe, you will have a meaningful role in advancing our revenue cycle through qualifying and managing inbound textbook adoption opportunities.
Your responsibilities will include:
- Handling SSO enquiries and set-up
- Sending and following up on inspection copy requests and feedback
- Passing qualified leads to the Sales team to drive adoption closure and digital upsell
- Supporting the build, maintenance, and cleansing of Salesforce to sustain a 3x pipeline
- Contributing to forecasting accuracy and revenue growth
- Monitoring daily billings and analysing data against historical records
- Ensuring accurate and timely processing of pricing requests, new agreements, and customer enquiries
- Collaborating cross-functionally with other customer support functions to manage transactions across direct, trade, and enterprise channels
Abilities required for this position:
To excel in this position, you will need:
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- Demonstrated experience in sales support or a comparable position
- Strong analytical skills with the ability to conduct detailed data analysis
- Outstanding organisational skills and attention to detail
- Ability to work collaboratively in a team environment
- Excellent communication skills, both written and verbal
- Proficiency in using Salesforce or similar CRM systems
- Ability to successfully implement and manage multiple projects simultaneously
- Strong problem-solving abilities and a proactive approach to tasks
Join us at Cengage
Be a part of a team that is determined to make a difference in the world of education. Your contributions will help millions of learners achieve their dreams through the power of learning!
Cengage is committed to working with broad talent pools to attract and hire strong and most qualified individuals. Our job applicants are considered regardless of any classification protected by applicable federal, state, provincial or local laws. Cengage is also committed to providing reasonable accommodations for qualified individuals with disabilities including during our job application process. If you are an applicant with a disability and require reasonable accommodation in our job application process, please contact us at accommodations.ta@cengage.com.
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About Cengage
Cengage, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide.
Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.
Cengage, a global edtech company, supports learners, educators and institutions across more than 100 countries. With products serving nearly 16 million digital users across the Higher Education, School, Work and English Language Learning markets, we’ve built a learning ecosystem that connects education to employment. We combine trusted content, AI-powered insights and scalable digital platforms to power learning for every future and drive meaningful outcomes at every stage of the learning journey.
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