Cengage Group
Sales Support Specialist ELT & K-12, EMEA
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Sales Support Specialist ELT & K-12, EMEA
Sales Support Specialist – ELT & K-12 UK and Europe
We believe in the power and happiness of learning. At Cengage Group, our team members play a vital role in empowering students worldwide to discover the power and happiness of learning. We are united by a shared mission—driving innovation that transforms millions of lives through education.
Our culture values inclusion, engagement, and discovery. Our success thrives on a vibrant culture where inclusion is key. We celebrate diverse perspectives at every level, ensuring all employees feel inspired to share their ideas and bring their true selves to work. Through coordinated programs, benefits, and initiatives, we foster an encouraging environment daily.
Role Overview
We are looking for a proactive and diligent Sales Support Specialist to join our ELT and K-12 UK and Europe team. The role will support the sales function by managing leads, maintaining CRM data, generating reports, and ensuring effective follow-up on customer interactions and visits. This position is key to improving sales efficiency, pipeline visibility, and overall customer engagement.
Key Responsibilities
- Develop and maintain a strong understanding of the product portfolio to effectively support sales activities and customer queries.
- Manage incoming leads, ensuring:
- Accurate qualification
- Timely follow-up
- Accurate assignment
- Ensure accurate and up-to-date management of all accounts, opportunities, and customer records in Salesforce CRM.
- Build, update, and maintain opportunities in Salesforce, ensuring full visibility of the sales pipeline.
- Open, manage, and follow up on cases in Salesforce, ensuring timely resolution and accurate documentation.
- Support sales representatives in coordinating and scheduling customer visits, including:
- Agenda coordination
- Logistical follow-up
- Record, document, and follow up on sales visits and customer interactions.
- Manage product samples, including:
- Requests
- Tracking
- Delivery follow-up
- Request and coordinate access to digital products and platforms for customers and internal teams.
- Assist the sales team with:
- Pipeline oversight
- Forecasting
- Overall CRM maintenance
- Develop and manage reports and dashboards in Salesforce and Power BI to aid decision-making and track performance.
- Assist in the organization of events and support lead flow in coordination with sales and marketing teams.
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Requirements
- Minimum C1 level of English (written and spoken)
- Experience using Salesforce CRM or similar CRM platforms
- High attention to detail and strong organisational skills
- Ability to:
- Manage multiple tasks
- Prioritise effectively
- Strong communication skills and a collaborative approach when working with others
- Previous experience in sales support, operations, or similar roles (preferably in ELT, education, or B2B sales).
Desirable Skills
- Experience in the education or ELT sector
- Understanding of:
- Sales pipelines
- Lead lifecycle management
- Basic knowledge of:
- Data analysis
- Excel advanced functions
- Developing reports and dashboards using Power BI
- Proactive approach with:
- Strong initiative and ownership
- Creative thinking and problem-solving attitude, including:
- Ability to suggest improvements
- Independence when required
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About Cengage
Cengage, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job-ready.
For over 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. Cengage serves the higher education, workforce skills, secondary education, ELT, and research markets worldwide. Through scalable technology (including MindTap and Cengage Unlimited), we support all learners seeking to improve their lives and achieve their dreams through education.
Our commitment is to attract and hire strong, diverse talent and to offering reasonable accommodations. If applicants require adjustments during the application process, contact: accommodations.ta@cengage.com.
Cengage supports learners, educators, and institutions across over 100 countries. Serving nearly 16 million digital users in Higher Education, School, Work, and English Language Learning markets, we drive meaningful outcomes at every stage of the learning journey.
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