One Utility Bill
Sales Team Leader
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Sales Team Leader
£32,572.95 per annum + £8,000 OTEA
A little bit about us
We are a tech business that bundle household bills into one fixed monthly payment. One payment means easier finances, less time on the phone to suppliers, and less admin. It’s a game changer.
It’s also a great place to work. Everybody gets stuck in to make things work, the team will make you feel welcome from day one, and the office is near some pretty great pubs.
What You’ll Be Doing
The Sales team is at the core of One Utility Bill. As one of our Sales Team Leaders, your determination, dedication and personal approach will give our team and our customers confidence that you will get the right solution for them.
Reporting to the Notify Sales Manager, you’ll lead a motivated team of up to 10 Advisors to achieve their ambitious targets and help One Utility Bill on its growth journey. You’ll be expected to work alongside the team, driving success through coaching, training, and process improvements to ensure your all-important KPIs are hit.
Here’s just some of the things you can expect to be doing in this role:
- Leading weekly team meetings and daily stand-ups for training, to discuss updates within the company and any actions that need to be carried forward
- Completing team performance analysis as well as weekly and monthly reporting on KPIs
- Requesting reports and carrying out analysis in our database
- Coaching, Recruiting, Training and onboarding
- Represent the company's objectives to your team, build plans to deliver these objectives and motivate your team into exceeding expectations.
- Writing reports and presentations analysing the performance of your team and delivering these to the Senior Leadership Team and key external stakeholders
- Quality Assurance Call monitoring
- Be responsible for the professional development of your team members including sales training, personal development and monthly 121s and performance management.
- Being the first point of contact for the team for advice on handling difficult customer queries and escalations
- Creating training documents for the Sales team
- Working to improve the team’s efficiency and lead conversion
- Working closely with team leaders and managers from other departments to improve internal processes
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A Little Bit About You
- Strong verbal and written communication skills are essential
- Confident phone manner
- Ability to multi-task and move between tasks using prioritisation
- Must be self-motivated and have a positive attitude
- Excellent verbal and written communication skills
- Have fantastic organisational and time management skills
- People management skills to develop your team and improve their performance
- Problem-solving skills
- Resilience, understanding, patience and empathy
What you’ll get from us
As well as all of the great perks listed below, here’s what you can expect to gain financially from this role…
- An annual salary of £32,572.95
- On target earnings of £8,000
- Up to 10% of your salary paid as a bonus when you achieve your objective
How We Do Stuff Around Here
We’re a fast-growing, high-performing business and that’s because everyone chips in to make things work and we all know what we need to do to succeed. Performance metrics are only part of the equation, they tell us what we need to achieve. Our company values and goals tell us why and our competencies, how. Here’s some key OUB terminology that you’ll become very familiar with.
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Our Company Values
- Matter | Everyone’s role is essential, OUB is on a mission and we can’t do it without you.
- Own It | Take responsibility for your domain. Trust yourself and trust others to deliver.
- Graft | Work hard and smart. That’s how we grow and do the best for our customers.
- Work as One | Respect other people. Try to leave your ego at the door.
- Do the Right Thing | Treat everybody well and do your best. Support one another’s goals.
- Drop and Roll | Learn from mistakes, get comfy with change and do your best to adapt.
- Set the Bar High | Whether you're solving problems or making a brew. Do it with gusto.
- Be Fiercely You | Be human and be genuine. Bring your skills and yourself to work.
- Enjoy the Journey | Have some fun, and make sure others do too.
Our Competencies
- Dependable | Taking ownership of performance and demonstrating accountability.
- Customer First | Thinking about the customer before making any decision.
- Co-Star | Collaborating and communicating. Showing a commitment to shared goals.
- Expert | Seeking out knowledge and opportunities to perform better in my role.
- Leadership | Communicating shared goals clearly and effectively.
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