Simplify
Sales Team Leader
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St Ives | Competitive salary + commission
Due to an internal promotion, we are looking for a proven Sales Team Leader to join us at our St Ives (Cambs) office.
Are you a confident sales leader who knows how to turn great conversations into consistent performance? Do you enjoy coaching others to succeed, building high-energy teams, and leading from the front?
At Simplify, we help home movers feel supported, informed, and confident at one of the most important moments of their lives. As a Sales Team Leader, you’ll play a key role in shaping that experience — leading a team of Customer Service and Sales Advisors who combine outstanding service with commercial results.
This is a hands-on leadership role where you’ll inspire, coach, and develop a team that sells through service, builds trust with customers, and delivers strong, sustainable performance.
About The Team You’ll Lead
You’ll manage Sales Advisors who:
- Handle warm outbound leads from customers needing conveyancing services
- Act as the first expert point of contact for home movers
- Build early rapport, identify needs, and convert conversations into customers
- Sell Simplify’s market-leading conveyancing and associated ID services
Your role is to ensure they’re confident, motivated, well-coached, and set up for success — every day.
What You’ll Be Doing
🚀 Lead, Coach & Inspire
- Lead a team of Customer Service and Sales Advisors to achieve and exceed sales and service targets
- Provide daily coaching, call listening, and feedback to improve conversion and customer experience
- Set clear expectations around performance, behaviours, and quality standards
- Create a positive, high-energy team culture where people feel supported and challenged
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📈 Drive Performance Through Service
- Embed a sales-through-service mindset, ensuring customers feel reassured, informed, and never pressured
- Monitor sales results, KPIs, quality metrics, and pipeline management
- Identify trends, strengths, and development opportunities across the team
- Support advisors with objection handling, negotiation techniques, and closing confidence
🧠 Develop Capability & Confidence
- Train new starters and support ongoing development across systems, processes, and soft skills
- Help advisors recognise buying signals and tailor conversations effectively
- Encourage strong attention to detail, compliance, and accurate data handling
- Act as a role model by leading by example on calls when required
🤝 Collaborate & Improve
- Work closely with Operational and Quality teams to ensure a joined-up customer journey
- Share insight and feedback upward to help improve systems, scripts, and processes
- Contribute ideas that improve efficiency, engagement, and results
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What We’re Looking For
You’ll thrive in this role if you have:
- Proven experience leading or coaching a sales or customer service team
- A strong understanding of sales through service — building trust before closing
- Excellent communication skills with the ability to motivate and influence others
- Confidence in analysing performance, identifying gaps, and taking action
- A coaching mindset — patient, supportive, and focused on long-term development
- Strong organisational skills and attention to detail across systems and data
- Resilience, positivity, and a solution-focused approach
- Experience in regulated, contact-centre, or property-related environments (desirable, not essential)
Full training on conveyancing and Simplify’s services will be provided.
Why Join Simplify?
We’re the UK’s leading conveyancing and property services group, based in a modern St Ives office with free parking and excellent transport links.
You’ll benefit from:
- Competitive salary
- Performance-related commission
- 25 days holiday + 8 public holidays
- Option to buy or sell additional holiday
- Pension scheme & life assurance
- Enhanced family-friendly policies
- Employee Assistance Programme
- Retail discounts
- Free conveyancing services for your own move
- An inclusive, supportive environment where leadership development truly matters
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